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Sightseer
Posts: 1

Quik just keeps crashing Windows 10

I have a new computer which runs Windows 10. I can’t edit any of my gopro footage. While the files imported (eventually, after crashing multiple times), every time I open ‘create’ the program just crashes. It’s so frustrating. I can’t understand why this is so hard!
GoPro
Posts: 6,765

Re: Quik just keeps crashing Windows 10

Hello @royalboost6181

 

Sorry to hear about the trouble. This mostly occurs in computers running multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. Check to see if the steps to fix discussed in this article will get rid of the crashes. Let us know how it goes. 

 

Thanks, 

Marius

Sightseer
Posts: 1

Re: Quik just keeps crashing Windows 10

Was that the end of your reply GoPro. Year later and I still have this problem. I feel like returning this this to the store as everytime I try to do something with my £800 6+grip set, something goes wrong

GoPro
Posts: 6,765

Re: Quik just keeps crashing Windows 10

Hello @akuku82

 

Thank you for reaching out. Sorry to hear about the trouble that you have been experiencing with your GoPro products. If the suggested troubleshooting steps have been tried out to no avail, it would be best to get in touch with Support team for further assistance. This is to cover all bases as the issue maybe related to specific settings on the device that you are using. You can connect with Support via phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks, 

Marius

Sightseer
Posts: 1

Re: Quik just keeps crashing Windows 10

I have the same problem. Gopro's suggested fix here (https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre...) doesn't work. Useless!
Highlighted
Tourist
Posts: 6

Re: Quik just keeps crashing Windows 10

[ Edited ]

Still not working, crash and crash, any suggestion?

 

GoPro
Posts: 3,505

Re: Quik just keeps crashing Windows 10

 

Hi @luisxiv,

 

Have you tried running it on compatibility mode or run with graphics processor? 

 

Just right click on the app icon and choose Run with Graphics Processor or Run in Compatibility Mode.

 

Please let us know if that will work.

 

 

Regards,

-Jay 

Tourist
Posts: 6

Re: Quik just keeps crashing Windows 10

Hello sir, yes, I tried with compatibility for Windows 8 and 7, also trying to run it as Admin, same result, crash, I only have 1 video card, GTX 1080 TI, any other suggestion? thanks in advance