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Reply
Tourist
Posts: 3

Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my camera.

This is really crap software. Disappointed. I will say goodbye to gopro. Not wort of 50% of it's price. It sucks!

GoPro Community Manager
Posts: 5,837

Re: Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my cam...

Are you getting any error messages? Are you able to import media into Quik?

Tourist
Posts: 3

Re: Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my cam...

There is no error report. Yes I can download media to Quick but I can not open them or do anything with it. The program is unresponsive.

GoPro
Posts: 6,468

Re: Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my cam...

 

Hi @patrycjusz60

 

What OS are you using?

Please check if your computer meets the minimum system requirements

 

 

If you are using a setup with multiple graphics cards on a Windows machine. 
Please follow the steps below in order to resolve the issue in this instance:

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 3

Re: Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my cam...

OS I have is Windows 10. No multiple graphics cards. I will try your suggestion ASAP and let you know if it works. I'm travelling through The Philippines so my hot spot is on and off. Thank you for the response.

Sightseer
Posts: 1

Re: Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my cam...

I have followed the steps you have suggested, I do have windows 10, brank new dell inspiron 2018 with core i7 and NVIDIA, and I still can not get it to even play a video.

GoPro
Posts: 6,468

Re: Quik is unresponsive after I downloaded it twice. Cant open media and do anything with my cam...

 

Hi @jdm3343

 

If the suggested steps did not work, please contact our Support Team for further troubleshooting.

You may reach out to them via phone or chat.

Please let them know of the steps taken.

https://gopro.com/help/ContactUs  

 

 

Thanks!

Ej