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Tourist
Posts: 4

Quik goes to (Not Responding)

[ New ]

I am running Windows 10 Home Version 10.0.19041

The app launches and will show media available, but when i choose one of the medias to open, it starts to spin and then says (Not Responding).  I eventually have to force it to quit.  I have tried uninstalling and re-installing the app.  I have verified that my OS is updated.

Can someone please help me with this?  Thanks!


Accepted Solutions
GoPro
Posts: 24,495

Re: Quik goes to (Not Responding)

[ New ]

Hi @bluegorge4845 @ghermi

 

Please try the steps on Quik for desktop Crashes while Opening Create Mode

Let us know how it goes.


Thanks!

Ej

 

View solution in original post


All Replies
Hiker
Posts: 7

Re: Quik goes to (Not Responding)

[ New ]

I have same issue. I contacted with gopro support but they could not provide any solution. 

GoPro
Posts: 24,495

Re: Quik goes to (Not Responding)

[ New ]

Hi @bluegorge4845 @ghermi

 

Please try the steps on Quik for desktop Crashes while Opening Create Mode

Let us know how it goes.


Thanks!

Ej

 

Tourist
Posts: 4

Re: Quik goes to (Not Responding)

[ New ]

When I right click on the app, Run with graphics processor is not an option.  

attached is what it shows.

Drop Down.JPG
GoPro
Posts: 12,573

Re: Quik goes to (Not Responding)

[ New ]

@bluegorge4845, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Additionally, make sure that at least the minimum system requirements of the app are met. See What are the Minimum System Requirements for Quik for Desktop? for further details.

Highlighted
Tourist
Posts: 4

Re: Quik goes to (Not Responding)

[ New ]

Yes, as I previously stated in my orginal help message, I verified that my OS was updated.  I did also check the graphics cards too.

I purchased this HP Laptop this last March, and it meets all the minimum system requirements for the app.  

Any other suggestions??  

GoPro
Posts: 24,495

Re: Quik goes to (Not Responding)

[ New ]

Hi @bluegorge4845

 

Would you be able to test the files with another application?

See Programs to View and Edit Videos 

 

Thanks!

Ej