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Tourist
Posts: 7
Accepted Solution

Quik forr Desktop - Mac Firmware Problem

First time updating Hero 6 Black and the Transferring/updating message stalled on 33% for more than an hour. Camera is connected to iMac via USB-C cable. What gives?


Accepted Solutions
GoPro
Posts: 8,889

Re: Quik forr Desktop - Mac Firmware Problem

 

Hi @bobt4303

 

 

It may have encountered an error while the update is being completed. Please do a manual software update instead. Instructions will be listed once you get past the email address and serial number page.

 

Let us know how it goes.

 

 

Regards,

Ej

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All Replies
GoPro
Posts: 8,889

Re: Quik forr Desktop - Mac Firmware Problem

 

Hi @bobt4303

 

 

It may have encountered an error while the update is being completed. Please do a manual software update instead. Instructions will be listed once you get past the email address and serial number page.

 

Let us know how it goes.

 

 

Regards,

Ej

Tourist
Posts: 7

Re: Quik forr Desktop - Mac Firmware Problem

If that's the only answer, I'll guess I'll just live without updates. What a burden, taking out the SD card, inserting it into a holder for my Mac, downloading onto it, reinserting it in the camera and then hoping the update works?

 

Here's my suggestion - tell GoPror to fix the simple USB to USB-C plugin direct download and update!