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GoPro Apps for Desktop
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Tourist
Posts: 3

Quik for desktop

Why does quik desktop not work with my new dell laptop?  I have installed and uninstalled loads of times. 

I have tried the run with graphics processor, to no avail.

When I try to view or edit media, the blue circle winds round n round and theres a no response message.

Effectively, I have been sold a camera that I cannot use, as my phone is not meaty enough to run the app.

This is the spec.

2020-07-01.png

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GoPro
Posts: 8,627

Re: Quik for desktop

Hello @sairlegs. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting suggestions here Quik for desktop Crashes while Opening Create Mode that will also help.

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Tourist
Posts: 3

Re: Quik for desktop

Well, everthing is up to date and nothing works!!!

 

2020-07-01 (1).png

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GoPro
Posts: 8,627

Re: Quik for desktop

@sairlegs, if the troubleshooting suggestions mentioned in the article didn't help, please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.