07-01-2020 07:56 AM
Why does quik desktop not work with my new dell laptop? I have installed and uninstalled loads of times.
I have tried the run with graphics processor, to no avail.
When I try to view or edit media, the blue circle winds round n round and theres a no response message.
Effectively, I have been sold a camera that I cannot use, as my phone is not meaty enough to run the app.
This is the spec.
07-01-2020 08:10 AM
Hello @sairlegs. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting suggestions here Quik for desktop Crashes while Opening Create Mode that will also help.
07-01-2020 02:39 PM
@sairlegs, if the troubleshooting suggestions mentioned in the article didn't help, please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.