Quik for desktop freezes

[derekb15736]

I am unable to use this app, as it freezes constantly, on just about every selection.

[mariustanya · Accepted solution]

Thank you for the details you provided, @derekb15736.  See if the troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre... will help resolve the issue. If not, our Support team will be able to walk you through further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs . 

[graytree76514]

Hi @derekb15736,

It might be a hardware limitation. 

If you can provide the complete specs of your computer we can check.

Regards,

-Jay 

[graytree76514]

Hi @derekb15736,

It might be a hardware limitation. 

If you can provide the complete specs of your computer we can check.

Regards,

-Jay 

[derekb15736]

It is a pretty new HP Pavilion NB, running W10.

[graytree76514]

Hi @derekb15736,

Can you please provide the specific details or specification of your device such as graphics card and processor. 

Also what resolution are you trying to edit on GoPro Quik?

We just need to check if it's a hardware or software limitation. 

Thanks!

-Jay 

[derekb15736]

OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-R5RT5H1K
System Manufacturer HP
System Model HP Pavilion Laptop 14-bk0xx
System Type x64-based PC
System SKU 2CH74EA#ABV
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.09, 02/06/2017

OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation

The graphics card is an NVIDIA GeForce 940MX, plus an Intel HD Graphics 620 adapter.

Cheers.

Sorry for the delay, but I am on the other side of the world.

[mariustanya · Accepted solution]

Thank you for the details you provided, @derekb15736.  See if the troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre... will help resolve the issue. If not, our Support team will be able to walk you through further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs .