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Tourist
Posts: 2

Quik for desktop fails to launch with non english username

I can't launch Windows Quik for desktop on my regular user account. But if I use a user account with only english characters it will work.

 

This is the first app/program I have ever used where this is a problem.

 

Please, GoPro, fix this issue!

GoPro
Posts: 8,925

Re: Quik for desktop fails to launch with non english username

Hi @idlemuppet

 

I have replicated the issue by changing the language on my own user account and I was able to relaunch Quik for Desktop successfully. We would like to further check on this and gather additional information.

 

Please do get back to us via https://gopro.com/help/ContactUs

 

 

Thanks! 

EJ

Tourist
Posts: 2

Re: Quik for desktop fails to launch with non english username

Hi @aragon1006

Thanks for taking the time to solve this.

 

I think it's because the folder for my windows user account have non english character. If you rename an account, the name of the folder will not change. However, if you create new accounts, you will get the account name as folder name.

 

C:\Users\(user folder)\

 

I have tried to create two brand new accounts.
Account 1: "Jonas" - GoPro Quik works
Account 2: "Jonasö" - GoPro Quik does not work

 

The accounts where created at the same time with exactly the same settings, the only difference being that Account 2 has non English characters in the name (and folder name).

 

My current account also contains the non English character, and GoPro Quik does not work.

 

Tanks!