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Tourist
Posts: 3

Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

Hi,

 

The problem is as follows:

 

I plug in my gopro hero 6 black using the included usb cable and nothing happens. The device is not recognized by the Quik for Desktop (Windows) app. The camera is turned on and "USB Connected" message displays on screen. The camera shows up on my file explorer as "MTP USB Device" and I can browse the files stored in the camera's micro sd card using Window's file explorer, but the Quik for desktop does not automatically launch when the camera is connected or prompts me to import my media. When I launch the Quik for desktop app the device is not recognized by the app. I was able to work around this by removing the micro sd card from the camera and using an sd card adapter and in that case the Quik app did recognize and import the media.

 

Is there any way to make the Quik app recognize my GoPro automatically when I plug it in? I thought that was the whole point of the Quik app to make managing your media effortless instead of having to pop the card in and out every time. I am currently running Quik version 2.5.1.462 and my laptop is a brand new dell xps 15 with all windows updates.

GoPro
Posts: 3,924

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

Hey @greentree80735,

 

Sorry to hear about the issues with getting that camera connected. Are you using GoPro USB Cable or a third party cable?

 

I would also run through these steps to see if that helps: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

Let us know how it goes.

 

Best,

Ryan

Sightseer
Posts: 1

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

I am having the same problem,  I spent way too much time last night trying to download video to my laptop.  I was having all kinds of quirky problems with GOPro 5 so upgraded to 6 - now it is even more challenging

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Sightseer
Posts: 1

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

I just solved this problem (have a Windows 10 PC, GoPro Hero 5 Black and when I plugged in the Hero 5 Black it was not recognized by the GoPro Quik software). To solve this, I went to Device Manager on my PC, then to Portable Devices and expanded this tree, then saw something called "MTP" - this was actually my GoPro - I right clicked on this MTP device, went to "properties", then went to "driver" tab, then clicked "disable device", then once disabled I clicked "enable device" and then it displays correctly as Hero 5 Black in the Device Manager and it also suddenly appeared in the GoPro Quik software - solved! Hope that helps!

Sightseer
Posts: 1

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

[ Edited ]

Thanks dgfalcon for the suggestion.  However, for me (also with a Hero 5 Black) I had to go one extra step.  Instead of disabling the device and re-enabling, which did not work for me, I simply uninstalled it (in the same Hero 5 Properties in Device Manager) and then plugged the camera back in to a USB port and it reinstalled and, voila, was seen by the Quik app.  

 

The other difference is that my Hero 5 showed up in Device Manager under "Portable Devices" and it was labeled as HERO 5 Black.  But it was using the MTP device driver as you described.

 

Should also note that I did a fw upgrade between the 1st time my PC (but not, of course, the Quik app) recognized my Hero and when I uninstalled the camera from device manager.

 

Too bad GoPro doesn't address in any of their help pages.  However, I did get a gazillion offers to a free 30 day offer of "PLUS"   :-)

Sightseer
Posts: 1

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

None of these ideas have worked for me yet.  Brand new Hero 6 Black.  Same version of Quik that I've been using for the last 2-3 yrs without problems with my Hero 4 Silver.  I've manually updated the firmware on the Hero 6 Black successfully.  Quik recognizes the Hero 6 Black (as does Windows 10) but it tells me there are no files to download.  It will not automatically start up when the Hero 6 is connected, and when I start the program manually and connect the Hero 6 the system hangs.  I can see photo/video files on my system and move them when I remove the micro SD card and plug it into the computer, but as to moving anything via Quik... that's a non-starter.

 

This is all very frustrating as I use these cameras for work and issues like these just slow everything down. 

 

Oh, and the battery is too tight for the Hero 6 too.  Now it's stuck in the camera.  That's another issue that seems common with this unit.

GoPro Community Manager
Posts: 5,853

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

@2020heinsite - Just to confirm, you do need to power on the camera once it's connected to your computer to get the transfer to start. Assuming you are already doing that and are still having these issues, the best option is going to be to contact our Support team directly at https://gopro.com/help/ContactUs so we can troubleshoot your specific issues on your system.

 

Thanks,

Jeff

Sightseer
Posts: 2

Re: Quik for desktop does not recognize GoPro HERO6 BLACK camera when plugged in with USB

None above works for me :(

The only thing I do (and it works) I transfer all my video manually on the pc, then I format my SD card (because it was at 96% full).

After the format process the Hero 6 is "visible" on Quik.