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Sightseer
Posts: 1

Quik for desktop (Windows) doesn't recognise GoPro Hero 5 Black

Hello!

So, I'm having this problem with my Quik app for desktop, it isn't recognising my GoPro Hero 5 Black. I have already connected it before and hadn't had any trouble, I also connected my camera on another pc and I could import my pictures there. Now, when I try to connect my camera, it`s like the app isn't recognising it properly. I've tried to reconnect it several times, but it didn't work. When I checked, the USB connection symbol is appering normally on the display, the SD card is placed properly and all my images and videos appear on my camera. I really don't know how to proceed. :(

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GoPro
Posts: 3,924

Re: Quik for desktop (Windows) doesn't recognise GoPro Hero 5 Black

Hey @rmartina,

 

Give these steps a try and lets see if we can get that camera recognized!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

Best,

Ryan