05-06-2020 08:48 AM
05-06-2020 12:36 PM
It has not worked since I've owned my GoPro 7 Hero Black. Why am I prompted to put in my email and password when trying to post on Facebook and why the long delay to find out my video upload was unsuccessful? I've had it over a year and yes there are ways to get around it. However the gauge clusters will not show up. I know where I was and going too, also speed and altitude which would be great to share! The longer I've owned this camera the less I know about it. The touch screen is out of control, my videos are now broken down into 5-8 minute sections instead of the 17:38 for reasons I can't figure out. It keeps going into camera mode when trying to adjust settings. Also now when I load a video on Quik there is NO SOUND!!!
05-06-2020 04:50 PM
Sorry to hear that you are experiencing these troubles with the camera. We'd like to help as much as we can. We would like to gather more details regarding this issue so we can isolate the root cause. To proceed, please connect with our Support team through https://gopro.com/help/ContactUs . Be sure to have access to your camera and computer when you do.
Your video being split into segments is due to chaptering. This is automatically done in the camera once a certain file size is reached. Click on the link to learn more about it.