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Tourist
Posts: 5

Quik for Windows 10 desktop will not transfer video to Facebook

Quik for Windows 10 desktop will not transfer video to Facebook....Fails everytime and you have to wait 30 minutes or more to find out the transfer FAILED!

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GoPro
Posts: 16,046

Re: Quik for Windows 10 desktop will not transfer video to Facebook

Apologies for the inconvenience, @mred57. The function of sharing video/media from Quik for desktop to Facebook is currently not working. You may share your media directly to Facebook as a workaround. Alternatively, you may explore other programs to be able to view, edit and share your footage.  

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Tourist
Posts: 5

Re: Quik for Windows 10 desktop will not transfer video to Facebook

It has not worked since I've owned my GoPro 7 Hero Black. Why am I prompted to put in my email and password when trying to post on Facebook and why the long delay to find out my video upload was unsuccessful? I've had it over a year and yes there are ways to get around it. However the gauge clusters will not show up. I know where I was and going too, also speed and altitude which would be great to share! The longer I've owned this camera the less I know about it. The touch screen is out of control, my videos are now broken down into 5-8 minute sections instead of the 17:38 for reasons I can't figure out. It keeps going into camera mode when trying to adjust settings. Also now when I load a video on Quik there is NO SOUND!!! 

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GoPro
Posts: 16,046

Re: Quik for Windows 10 desktop will not transfer video to Facebook

Sorry to hear that you are experiencing these troubles with the camera. We'd like to help as much as we can. We would like to gather more details regarding this issue so we can isolate the root cause. To proceed, please connect with our Support team through https://gopro.com/help/ContactUs . Be sure to have access to your camera and computer when you do. 

 

Your video being split into segments is due to chaptering. This is automatically done in the camera once a certain file size is reached. Click on the link to learn more about it. 

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Tourist
Posts: 5

Re: Quik for Windows 10 desktop will not transfer video to Facebook

I knew about the "chaptering" but why did it go from 17 minute chapters to 5-8 minutes? Still have the same SanDisk Extreme PLUS 64GB Card. 

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GoPro
Posts: 19,775

Re: Quik for Windows 10 desktop will not transfer video to Facebook

Hi @mred57

 

Regular video chapters are determined by the size.

What resolution was the video recorded on?

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Quik for Windows 10 desktop will not transfer video to Facebook

1440/60

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GoPro
Posts: 19,775

Re: Quik for Windows 10 desktop will not transfer video to Facebook

Hi @mred57

 

Try recording with a lower resolution/fps.

See if the same is observed with the chapters.


Thanks!

Ej