Quik for Mac - no play back (only sound - yes another one of countless threads about THE problem) [ New ]

[coolsand3661]

Hi

when can we expect a version of Quik that actually playsback on the newer macbook pro? It worked fine until some update roughly a year ago and I have waiting for a fix, and nothing. a year and nothing.

playback works fine with all the other software (VLC, quicktime, etc.). read dozen of threads with hundreds of people with similar problems. this seems a little unreal that a company like gopro can't figure this one out. Mac's aren't exactly exotic pieces of hardware.

whatever the problem is, a fix should have been made. a reinstall doesn't fix it, an OS reinstall doesn't fix it. Sound works, and video is BLACK. Quik does pick up thumbnails.

[jayr3438]

Hi @coolsand3661, 

May I know what resolution are you using? 

Can you provide the exact settings of your camera?

Regards,

-Jay 

[coolsand3661]

Hi

The problem is the same on 4 different generations of camera (all the cameras I own): Hero 4 Black, Hero 5 Session, Hero 6 Black.

Resolution ranges from 1080 to 4K, from 30 to 60 fps, some 2.7K also, with a wide range of settings too.

The problem is more with some hardware incompatibility with the laptop and the fact it's got a discrete GPU and a GPU adapter inside the CPU than a camera problem.

thank you, though

[aragon1006]

Hi @coolsand3661

I am really sorry for any troubles this may have caused.

What is the version of the application currently installed?

It will be best to reach out to our Support Team to have this checked further.

They are available via phone or chat. 

https://gopro.com/help/ContactUs

Thanks!

Ej

[coolsand3661]

I don’t have the mac in front of me but it is the latest version. I always update to the newest version specifically in hopes to get it fixed so I can use quik again. There is no better library software for checking my footage prior to editing.