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GoPro
Posts: 7,891

Re: Quik for Desktop not opening on Windows 10

Hello @victorj481.  There is a list of system requirements here for viewing HEVC files. See if your computer meets the minimum requirements. Thanks! 

Hiker
Posts: 14

Re: Quik for Desktop not opening on Windows 10

Querida @mariustanya 

Meu computador possui todo o hardware/software compativel com HEVC. Processador Core I7 - 8a. geração / Windows 10 com os codecs HEVC instalados. Eu consigo rodar os videos HEVC tranquilamente em meu computador através de outros softwares como o Windows Media Player, porém o Gopro Quik não carrega esses vídeos. Você saberia de uma outra solução que podesse me indicar? Fico muito grato por sua ajuda.

GoPro
Posts: 7,891

Re: Quik for Desktop not opening on Windows 10

Great to know that your computer meets the system requirements, @victorj481.  In that case, it would be best to get in touch with our Support team so they can assist you with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Thanks!

Sightseer
Posts: 2

Re: Quik for Desktop not opening on Windows 10

so i had this problem.... it drove me crazy. and this fix may sound simple but it worked for me after a week of trying EVERYTHING... try this:

1. Open quick

2. on taskbar right click on quick icon

3. click on maximize

 

idk but i couldnt get this program to open for the life of me until i did this. i uninstalled like 10+ times. haha

 

Sightseer
Posts: 2

Re: Quik for Desktop not opening on Windows 10

so i had this problem.... it drove me crazy. and this fix may sound dumb... try this:

1. Open quick

2. on taskbar right click on quick icon

3. click on maximize

 

idk but i couldnt get this program to open for the life of me until i did this. i uninstalled like 10 times. haha

Sightseer
Posts: 2

Re: Quik for Desktop not opening on Windows 10

toughriver03645 Полностью с вами согласна!
Предлагаю всем скооперироваться и написать претензию в головную организацию GoPro. Без официальной претензии и дальнейшего обращения в суд - производитель не будет предпринимать никаких мер, для удовлетворения требований требований потребителей!!! Очень разочарована данным продуктом, больше года как появилась данная проблема, а никто не собирается его решать. В соответствии с гражданским законодательством и законом о защите прав потребителей Продавец/производитель обязан передать потребителю товар со всем комплектом (в том числе с программным обеспечением) в том состоянии, чтоб потребитель имел возможность использовать продукт в полном соответствии с его назначением!!! По всем вопросам пишите на электронную почту rushana_dsk собака mail.ru. Давайте вместе заставлять производителя соблюдать интересы потребителей!!!
Hiker
Posts: 14

Re: Quik for Desktop not opening on Windows 10

Querida @mariustanya Entrei em contato com o suporte, eles se limitaram a responder que o Quik não é 100% compativel com videos HEVC. E agora? A camera Gopro Hero7 só grava em HEVC alguns formatos, eu não tenho escolha. é uma caracterísitica da camera, e o software de edição do fabricante não consegue editar esses tipos de vídeo. Você conhece algum software de terceiro que eu possa editar, reconhecendo os dados do GPS para incluir nos vídeos?

GoPro
Posts: 2,901

Re: Quik for Desktop not opening on Windows 10

@victorj481, you can check this list of editing applications that work well with GoPro files as shared by a Hub member. Many users also suggest Racerender or Dashware. 

 

There are also some software suggestions in this article that will help: https://gopro.com/help/articles/how_to/Programs-to-View-and-Edit-Videos 

 

If you would like product or tutorial videos to better understand this, I recommend searching online video hosting websites (such as Youtube, Vimeo, etc) for published videos or other 3rd party generated content.