10-01-2017 09:01 PM
I fixed this issue on my computer. Here is what I did.
When you uninstall Quik, there are remnants still on your computer that affect the program when it is reinstalled. So the steps I took are:
1. Uninstall the program normally.
2. Remove the GoPro folder from %localappdata% <- Just paste this into your file explorer and delete the gopro folder
2* You may be told that some files can't be deleted because they are in use by some service or program. You can go into the task manager to manually close these.
3. This next step involves the registry and is dangerous to tinker with for the inexperienced. You do this step at your own risk. You can potentially break your Windows environment by messing with the registry.
Open your start menu and type "regedit" and press enter. You should get the registry editor. Expand the following folders:
HKEY_CURRENT_USER -> Software
You should see a GoPro folder in here. I deleted the whole folder. Mind you, this also means I had to reinstall my Studio software, as it has some keys in here too. I don't know the specific keys for Quik, so if a GoPro software specialist could chime in on that, it would be helpful.
4. Now reinstall Quik and it should work.
PS. I'm an 8 year PC tech that works IT in a college. I have some experience fixing software issues like these.
10-03-2017 01:39 PM
10-15-2017 06:02 PM
Mine QUIK also does not work, Windows 10. Don't know what to do. I have only one user, and Windows does not allow me to create another. Every other suggested steps haven't helped as well.
And GoPro support is simply terrible!
Chat is not responding dor days and I when I finally got to them, they asked for my system configurations by the email and in a week, without ANY response, just have closed my case. So, I feel like I've just bought an expensive and useless toy.