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GoPro Apps for Desktop
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Tourist
Posts: 2

Re: Quik for Desktop not opening on Windows 10

I fixed this issue on my computer. Here is what I did.

 

When you uninstall Quik, there are remnants still on your computer that affect the program when it is reinstalled. So the steps I took are:

 

1. Uninstall the program normally.

2. Remove the GoPro folder from %localappdata% <- Just paste this into your file explorer and delete the gopro folder

2* You may be told that some files can't be deleted because they are in use by some service or program. You can go into the task manager to manually close these.

3. This next step involves the registry and is dangerous to tinker with for the inexperienced. You do this step at your own risk. You can potentially break your Windows environment by messing with the registry. 
Open your start menu and type "regedit" and press enter. You should get the registry editor. Expand the following folders:

HKEY_CURRENT_USER -> Software

You should see a GoPro folder in here. I deleted the whole folder. Mind you, this also means I had to reinstall my Studio software, as it has some keys in here too. I don't know the specific keys for Quik, so if a GoPro software specialist could chime in on that, it would be helpful.

4. Now reinstall Quik and it should work.

 

PS. I'm an 8 year PC tech that works IT in a college. I have some experience fixing software issues like these.

 

Cheers!

Tourist
Posts: 2

Re: Quik for Desktop not opening on Windows 10

Not working here. I´ve tried everithing. Not worth the effort. It´s a shame for gopro have this kind of software, they just don´t care,

 

GoPro
Posts: 3,924

Re: Quik for Desktop not opening on Windows 10

Hi @hero5nino,

 

If you reach out to our Support Team directly they can work to troubleshoot your specific computer! They should be able to get you up and running. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Sightseer
Posts: 1

Re: Quik for Desktop not opening on Windows 10

Mine QUIK also does not work, Windows 10. Don't know what to do. I have only one user, and Windows does not allow me to create another. Every other suggested steps haven't helped as well. 

 

And GoPro support is simply terrible!

Chat is not responding dor days and I when I finally got to them, they asked for my system configurations by the email and in a week, without ANY response, just have closed my case. So, I feel like I've just bought an expensive and useless toy.

 

 

Sightseer
Posts: 1

Re: Quik for Desktop not opening on Windows 10

I greet everyone, I tried everything you did here and nothing works, I ask for more advice

Sightseer
Posts: 1

Re: Quik for Desktop not opening on Windows 10

I tried everything and still not working on my notebook.

GoPro Community Manager
Posts: 5,666

Re: Quik for Desktop not opening on Windows 10

Our team at https://gopro.com/help/ContactUs can try to help you if you've tried all of the suggestions here and are not having any luck.

Sightseer
Posts: 1

Re: Quik for Desktop not opening on Windows 10

Какого размера ноутбук, помещается в рюкзак Вашего производства?