Quik for Desktop not opening on Windows 10 [ New ]

[Anonymous]

I tried all "solutions" I found on internet, but nothings works.

Quik works for one user on Windows 10, but not for other - it does not open. Studio is working on both accounts. 
I tried uninstalling, installing, older versions, deleting files...

Any other solutions?

[mariustanya · Accepted solution]

Hello Everyone, 

Thank you for the details that you provided. The issue should have been resolved with the latest version of Quik for desktop app. If anyone else is having trouble, see if the steps to fix discussed in detail through this article will help.  You may also try the workaround posted by @graywave21454 and @moshealex . Thank you for sharing. We will let the team in charge know why such is happening and will get back to you once we have new information. 

Let us know if you have other questions or concerns. 

Thanks, 
Marius

[swiftdawn10853]

I also have the same problem. is there any solution?

[mowens]

Hey @Anonymous,

Really strange that Quik|Desktop doesn't open only on one account. I have a few questions in regards to the account that it doesn't launch on:

1. Is this the admin account?
2. Are the same exact programs installed on each account? 
3. To your knowledge, are there any big differences between these two accounts?

It appears that Quik is just showing a white screen when trying to launch it, so I'd suggest that this user tries the following to see if Quik launches again:

1. Turn off Wi-fi
2. Open the Task Manager(Shift+Ctrl+Esc) and sort by the "name column"
3. Locate and end any processes that start with "GoPro"
4. Launch Quik
5. Turn on Wi-fi after Quik fully launches, then log in.

Please let me know how this goes for you!

~ Mowens

[Anonymous]

Thanks, but it doesnt work. And yes, it is also admin account. Same program, tried also uninstalling and installing on one account, than on other... It always works just on one account (always the same account)

[megabeach88003]

I fixed it! Go into %appdata% (usually C:\Users\(your login)\AppData

Firstly I deleted all the files in the C:\Users\(your login)\AppData\Local\GoPro

Then I cleared the temp folder also C:\Users\(your login)\AppData\Local\Temp

Now it works fine

[Anonymous]

Tried it before, tried it again :/ it doesnt work.

thank you anyway 

[Anonymous]

FINALLY!!!! It works!

[Anonymous]

Can anybody help me?

I tried everything what you saying in the above answers....

But my problem is something different, if I download and install the new version of the GoPro that I found on the website it is the 2.4 of the Quick Desktop, he installed only the Quick en no Studio...

So I have only the Quick program on my computer, but he want open... he does nothing..

I have a Windows 10 and QuickTime is also on my computer.