Quik for Desktop not opening on Windows 10 [ New ]

[Anonymous]

I tried all "solutions" I found on internet, but nothings works.

Quik works for one user on Windows 10, but not for other - it does not open. Studio is working on both accounts. 
I tried uninstalling, installing, older versions, deleting files...

Any other solutions?

[mariustanya · Accepted solution]

Hello Everyone, 

Thank you for the details that you provided. The issue should have been resolved with the latest version of Quik for desktop app. If anyone else is having trouble, see if the steps to fix discussed in detail through this article will help.  You may also try the workaround posted by @graywave21454 and @moshealex . Thank you for sharing. We will let the team in charge know why such is happening and will get back to you once we have new information. 

Let us know if you have other questions or concerns. 

Thanks, 
Marius

[swiftdawn10853]

I also have the same problem. is there any solution?

[mowens]

Hey @Anonymous,

Really strange that Quik|Desktop doesn't open only on one account. I have a few questions in regards to the account that it doesn't launch on:

1. Is this the admin account?
2. Are the same exact programs installed on each account? 
3. To your knowledge, are there any big differences between these two accounts?

It appears that Quik is just showing a white screen when trying to launch it, so I'd suggest that this user tries the following to see if Quik launches again:

1. Turn off Wi-fi
2. Open the Task Manager(Shift+Ctrl+Esc) and sort by the "name column"
3. Locate and end any processes that start with "GoPro"
4. Launch Quik
5. Turn on Wi-fi after Quik fully launches, then log in.

Please let me know how this goes for you!

~ Mowens

[Anonymous]

Thanks, but it doesnt work. And yes, it is also admin account. Same program, tried also uninstalling and installing on one account, than on other... It always works just on one account (always the same account)

[megabeach88003]

I fixed it! Go into %appdata% (usually C:\Users\(your login)\AppData

Firstly I deleted all the files in the C:\Users\(your login)\AppData\Local\GoPro

Then I cleared the temp folder also C:\Users\(your login)\AppData\Local\Temp

Now it works fine

[Anonymous]

Tried it before, tried it again :/ it doesnt work.

thank you anyway 

[Anonymous]

FINALLY!!!! It works!

[Anonymous]

Can anybody help me?

I tried everything what you saying in the above answers....

But my problem is something different, if I download and install the new version of the GoPro that I found on the website it is the 2.4 of the Quick Desktop, he installed only the Quick en no Studio...

So I have only the Quick program on my computer, but he want open... he does nothing..

I have a Windows 10 and QuickTime is also on my computer.

[cjinseattle]

I fixed this issue on my computer. Here is what I did.

When you uninstall Quik, there are remnants still on your computer that affect the program when it is reinstalled. So the steps I took are:

1. Uninstall the program normally.

2. Remove the GoPro folder from %localappdata% <- Just paste this into your file explorer and delete the gopro folder

2* You may be told that some files can't be deleted because they are in use by some service or program. You can go into the task manager to manually close these.

3. This next step involves the registry and is dangerous to tinker with for the inexperienced. You do this step at your own risk. You can potentially break your Windows environment by messing with the registry. 
Open your start menu and type "regedit" and press enter. You should get the registry editor. Expand the following folders:

HKEY_CURRENT_USER -> Software

You should see a GoPro folder in here. I deleted the whole folder. Mind you, this also means I had to reinstall my Studio software, as it has some keys in here too. I don't know the specific keys for Quik, so if a GoPro software specialist could chime in on that, it would be helpful.

4. Now reinstall Quik and it should work.

PS. I'm an 8 year PC tech that works IT in a college. I have some experience fixing software issues like these.

Cheers!

[Anonymous]

Not working here. I´ve tried everithing. Not worth the effort. It´s a shame for gopro have this kind of software, they just don´t care,

[ryanv12566]

Hi @Anonymous,

If you reach out to our Support Team directly they can work to troubleshoot your specific computer! They should be able to get you up and running. https://gopro.com/help/PKBContactus

Best,

Ryan

[Anonymous]

Mine QUIK also does not work, Windows 10. Don't know what to do. I have only one user, and Windows does not allow me to create another. Every other suggested steps haven't helped as well. 

And GoPro support is simply terrible!

Chat is not responding dor days and I when I finally got to them, they asked for my system configurations by the email and in a week, without ANY response, just have closed my case. So, I feel like I've just bought an expensive and useless toy.

[Anonymous]

I greet everyone, I tried everything you did here and nothing works, I ask for more advice

[Anonymous]

I tried everything and still not working on my notebook.

[jefft]

Our team at https://gopro.com/help/ContactUs can try to help you if you've tried all of the suggestions here and are not having any luck.

[Anonymous]

Какого размера ноутбук, помещается в рюкзак Вашего производства?

[jefft]

@Anonymous - На какую продукцию вы смотрите? Если вы спрашиваете о рюкзаке Искателя, я каждый день кладу свой ноутбук. Мой ноутбук MacBook Pro и составляет 14 "x 10" (36 см х 25 см).

Which production are you looking at? If you're asking about the Seeker backpack, I put my laptop in mine every day. My laptop is a MacBook Pro and is 14" x 10" (36cm x 25cm).

Jeff

[Anonymous]

Hello!

Well I have find another reason why I doesn't work. (I had the same problem opening a game before) And that it because where it is located in the appdata folder, goes under my name/username. My name is Myrén and if you see that the e has é. it can't open so I made another user to my windows 10. And now it works perfectly. So try make another user if you have some strange letters in your user name.

[fastwave40314]

very helpful. Thanks very much.
I'm a korean speaking user, and I had the same problem. The only solution that I was finally able to start the quik app was changing the user name of windows from Korean to English.
I thought Gopro is very careless for non english spoken users. What a shame.!!!

[aragon1006]

Hi @fastwave40314

I am sorry if you feel this way. We are working on the continuous improvement of our products and application. I'll have this sent to the team in charge.

Thanks!

EJ

[foggyriver25141]

I had the same Rafał > Rafal, such a company as GoPro by issuing such a flawed program is NOOB score 1/10

[Anonymous]

Thanks, This worked for me

[bravecave64868]

I think You should really work better - gopro presents itself as one of the best outdoor cameras producer and if I want to use (or at this point just LAUNCH) the in-price-included software (yes, the references from my coleagues on this software was also one of argumetn why gopro - unfortunately they did not have problems with launching) I need to change account name on my computer to foreign language? Why do you dont sell it just in english speaking countries? And what about releasing update? I found on net that thist problem is more than 1 and half year old... WTF what big company would let it be as it is for such a long time?! (sorry for my English, although I am using gopro, I can not speak English very well...)

[graywave21454]

Hey!

I've found workaround for that and it works for me:

1. Uninstall you GoPro Quik software

2. Go to C:\Users\YOURUSERNAME\AppData\Local and remove GoPro folder from there. 

3. Restart your computer.

4. Install GoPro Quik again. 

Hope it'll fix this annoying issue for you!

Cheers,

Artur

[moshealex]

My fixing steps:1-launch task manager,2- click to launch quick,3-as soon as you will see your quick on the top of your task bar manager,click right moise point.Will open smal window and your program will launch. I don't know how,but this steps working for me. Let me know ,if it works for you. Regards,Alex.

[blackd4584]

Thanks, I was having the same issue and your fix works..... :-) @GoPro > why is this happening? Will there be a fix with next update?

[mariustanya · Accepted solution]

Hello Everyone, 

Thank you for the details that you provided. The issue should have been resolved with the latest version of Quik for desktop app. If anyone else is having trouble, see if the steps to fix discussed in detail through this article will help.  You may also try the workaround posted by @graywave21454 and @moshealex . Thank you for sharing. We will let the team in charge know why such is happening and will get back to you once we have new information. 

Let us know if you have other questions or concerns. 

Thanks, 
Marius

[toughriver03645]

Unbelievable. I spent what £450 on a Hero 7 and bits.  The first one nearly caught fire with some battery problem (seriously).  Now with the replacement i can't - like many others - get Quick to even work with windows 10.  Incredibly crap product so far for me.

I've uninstalled/reinstalled 4 times, deleted al the stuff in appdata etc that people have suggested and still nothing.  Double click on the icon and it gives a loading indication then nothing. Pathetic to be honest. This product is not fit for release.

Why, should i have to spend hours of my precious life, making up for a defective product?

Why should i have to delete this or that?  What happened to a product that claims to be working err... working?  Completely stunned by gopro. I am going to share my experience so far and wide.. and really don't understand why all you people with this issue issue are so passive about it.  It should just work.. You don't buy a car to hear ‘oh sorry, if your using Shell petrol you need to tweak this and that and do this’.

I’m going to return it and get a full refund.

Quite frankly, shocking.  I wonder if anyone at gopro will actually do something about this, what a dreadful experience of gopro.  Never again..

[mariustanya]

Hello @toughriver03645, 

Appreciate your feedback. I just connected a HERO7 Black camera to a Windows 10 computer with the latest Quik for desktop app and Quik detected the camera and recognized the photos and videos from it. If you have not done it yet, try manually updating the replacement camera that you received, take sample photos and videos, and try testing with Quik again. You can find manual update instructions below: 

1. Go to the Update page and choose your HERO7 camera.
2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
3. Enter your Serial Number and other requested information, click Next Step.
4. Click "Download Update."
5. Click "Click here to download firmware."
6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is formatted prior to the update process. Since formatting the card will erase all the contents in it, please save all photos and videos first before formatting the card. Let us know how it works out. 

Thanks, 
Marius

[moshealex]

No panic, Just try my way and read my post. Its working. 

[foggyriver25141]

You are right, I also had very big problems with gopro software.
I did not pay a lot of money to have a product from the lowest shelf.
I will never buy a gopro again.
People with gopro help oiling customers

[foggyriver25141]

You are right, I also had very big problems with gopro software.
I did not pay a lot of money to have a product from the lowest shelf.
I will never buy a gopro again.
People with gopro help oiling customers

[foggyriver25141]

You are right, I also had very big problems with gopro software.
I did not pay a lot of money to have a product from the lowest shelf.
I will never buy a gopro again.
People with gopro help oiling customers

[paragonthought]

Thanks, @cjinseattle and/or @graywave21454. I wrestled with this same problem for over an hour before I found this thread. I had numerous uninstalls, file/folder deletions, restarts, and opening in various compatibility modes with no success. Ultimately, I deleted the GoPro regesistry folder and restarted the computer with the program uninstalled. I don't know if deleting the resistry was necessary, but it was easy enough to do and the combination fixed my problem. Now I just hope it doesn't happen again unexpectedly...but at least I'll know how to fix it quicker.

[cjinseattle]

I'm glad you found it helpful. Hopefully the problem doesn't resurface again. It hasn't for me in the last year.

[michaels82455]

i have spent two days trying to get Quik to open on my desktop. phone surpport has run out of ideas.

i have a new fusion, and then spent £800 on a new laptop and still will not work!!!!! need some help before it all gets sent back to the shop!!!

[aragon1006]

Hi @michaels82455

Sorry for any troubles caused.

Is Quik working on the new computer?

What error message are you getting when you open Fusion Studio?

For reference, you may check these articles:

Minimum System Requirements for the GoPro Fusion Studio App?

GoPro Fusion Studio App: Camera Not Recognized When Connected to Computer WINDOWS

Thanks!

Ej

[toughriver03645]

I eneded up buying wondershare filmora - money that i shoudl not have had to spend - but it works fine... soory but really unimpressed with gopro. fix it guys.

[michaels82455]

When i open Fusion studio 1.3 = error message says computer needs more memory.

This is a brand new laptop, with higher spec than needed.

I can still use studio buy pressing passt his message.

[michaels82455]

My main problem is with Quik

I'm not a computer qiz kid,, but i feel it should work with the kit i have got.

[michaels82455]

 

[michaels82455]

Thank you, finally a solution.. i agree after spending a small furtune, why should we pay even more money to make all the aspects work.

I will try the free trial of wondershare filmora. Waiting for a 'Quik' solution to the problem.

[gustoy2k]

I tried this and it worked.  After plugging in my Hero 7 Black the app auto launched and kept crashing.  Clearing out the folders as instructed worked for me.

[bravecave64868]

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@mariustanya wrote:

Hello Everyone, 

Thank you for the details that you provided. The issue should have been resolved with the latest version of Quik for desktop app. If anyone else is having trouble, see if the steps to fix discussed in detail through this article will help.  You may also try the workaround posted by @graywave21454 and @moshealex . Thank you for sharing. We will let the team in charge know why such is happening and will get back to you once we have new information. 

Let us know if you have other questions or concerns. 

Thanks, 
Marius

---

And when will be the new version released?

[aragon1006]

Hi @bravecave64868

We do not have information regarding this but you may check this link for the updates.

Thanks!

Ej

[fastsand74306]

Oh my god... Thank you so much...

GoPro is such **bleep** software... Evene tried to upload to cloud... but then I cant download all. Just one by one...

Finally it works!

[luisxiv]

Quik app sucks, I can't edit/creat videos, everybody has this problem, when GoPro is planning to have this fixed?

[gustoy2k]

Just wanted to add to my previous post.  My Quik desktop app crashed again this morning.  I tried deleting the two folders under C:\Users\<your user login>\AppData\Local:  the GoPro folder and Temp folder.  I was unable to delete the Temp folder, I was getting an error that some application was using files.  I made sure to disconnect my GoPro and restarted my PC.  Then I was able to delete that one folder.  Now Quik is working again.  Only downside is that by removing one of those folders (not sure which one) you lose some settings like the "Media", "Recent".  Not a big deal for me as long as the app works and I can get updates for my devices.  Hope this post relieves some of the headaches.

[mtbspine]

Guick does not work for me either... I have tried all things but it will not work

[özgürruh]

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