Quik for Desktop not opening on Windows 10 [ New ]

[quickmesa01584]

My case was thhe non-english character in my username, i have an accent in one letter...

What worked for me was creating a local account which I named GoPro.

To open Quik in your main username hold Shift and right click over quik shortcut, there you can run as a different user.

[quickmesa01584]

To open Quik in your main username hold shift and right click over Quik´s shortcut, there you can run it as a different user, type username and password.

[rj8989]

Took me hours but finally got it to work. Quik failed on my main admin account. But as per suggestions in thread it worked on my 2nd newly created admin account. (Which meant it was defintely going to work on my configuration)

Step I did to get it to work, 

1.Unistall Quik via Add/Remove Programs

2.Navigate to below folders and delete GoPro Folder

• C:\Program Files\                                           --If a GoPro folder exists delete it
• C:\Users\{username}\AppData\Local           --If a GoPro folder exists delete it

3.Copy & paste the below into File Exploerer & Delete all the temporary files

• %temp%

4. Try Re-installing Quick (potentially may work) If not goto step 5

5. Open Regedit.exe

• Backup the registry via File>>Export  (just in case something goes wrong you can restore)
• CTRL+F and type  "GoPro" >> Find Next
• Delete Entry
• Repeat Find & Delete for entire Registry

6. Re-Install Quik and it should now work.

*Potenitally assist with the above with some examples

https://windowsreport.com/remove-software-leftovers/#.XCjWYlwzaiO

Best of Luck 

RJ

*Honestly pretty sh*** on GoPro's part for selling a premium product with crap software

[swiftmesa4606]

It worked! Followed the exact steps and now it works.

(Highlight to read)  

[pechopeludo]

Hola. Resolví el problema cambiando mi cuenta de usuario en windows.

Mi cuenta de usuario en windows tenía una palabra con acento, por lo que al parecer la aplicación no podía interpretar un directorio que tenga un caracter con acento.

[victorj481]

Após fazer esse procedimento, o meu Quik abriu normalmente no Win10, porém não consigo carregar videos HEVC.

[mariustanya]

Hello @victorj481.  There is a list of system requirements here for viewing HEVC files. See if your computer meets the minimum requirements. Thanks! 

[victorj481]

Querida @mariustanya 

Meu computador possui todo o hardware/software compativel com HEVC. Processador Core I7 - 8a. geração / Windows 10 com os codecs HEVC instalados. Eu consigo rodar os videos HEVC tranquilamente em meu computador através de outros softwares como o Windows Media Player, porém o Gopro Quik não carrega esses vídeos. Você saberia de uma outra solução que podesse me indicar? Fico muito grato por sua ajuda.

[mariustanya]

Great to know that your computer meets the system requirements, @victorj481.  In that case, it would be best to get in touch with our Support team so they can assist you with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Thanks!

[agiledive50385]

so i had this problem.... it drove me crazy. and this fix may sound simple but it worked for me after a week of trying EVERYTHING... try this:

1. Open quick

2. on taskbar right click on quick icon

3. click on maximize

idk but i couldnt get this program to open for the life of me until i did this. i uninstalled like 10+ times. haha

[agiledive50385]

so i had this problem.... it drove me crazy. and this fix may sound dumb... try this:

1. Open quick

2. on taskbar right click on quick icon

3. click on maximize

idk but i couldnt get this program to open for the life of me until i did this. i uninstalled like 10 times. haha

[superstar46212]

toughriver03645 Полностью с вами согласна!
Предлагаю всем скооперироваться и написать претензию в головную организацию GoPro. Без официальной претензии и дальнейшего обращения в суд - производитель не будет предпринимать никаких мер, для удовлетворения требований требований потребителей!!! Очень разочарована данным продуктом, больше года как появилась данная проблема, а никто не собирается его решать. В соответствии с гражданским законодательством и законом о защите прав потребителей Продавец/производитель обязан передать потребителю товар со всем комплектом (в том числе с программным обеспечением) в том состоянии, чтоб потребитель имел возможность использовать продукт в полном соответствии с его назначением!!! По всем вопросам пишите на электронную почту rushana_dsk собака mail.ru. Давайте вместе заставлять производителя соблюдать интересы потребителей!!!

[victorj481]

Querida @mariustanya Entrei em contato com o suporte, eles se limitaram a responder que o Quik não é 100% compativel com videos HEVC. E agora? A camera Gopro Hero7 só grava em HEVC alguns formatos, eu não tenho escolha. é uma caracterísitica da camera, e o software de edição do fabricante não consegue editar esses tipos de vídeo. Você conhece algum software de terceiro que eu possa editar, reconhecendo os dados do GPS para incluir nos vídeos?

[aenriquez]

@victorj481, you can check this list of editing applications that work well with GoPro files as shared by a Hub member. Many users also suggest Racerender or Dashware. 

There are also some software suggestions in this article that will help: https://gopro.com/help/articles/how_to/Programs-to-View-and-Edit-Videos 

If you would like product or tutorial videos to better understand this, I recommend searching online video hosting websites (such as Youtube, Vimeo, etc) for published videos or other 3rd party generated content.

[gravyhole]

Since GoPro-owned Dashware:

1) Does not work with GoPro Hero 7 black files

2) Does not work with files when you import a perfectly good generic gpx file (extracted from the GoPro video or otherwise recorded)

This is not a helpful suggestion. What would be good is if GoPro's Quick team fixed the software (and made it work with HEVC files). It would also be good if GoPro's DashWare team fixed that program too.

[gravyhole]

Apologies, it's the CSV exports that don't seem to work with dashware. Looks like GPXes are workable (if a bit unintuitive). Still, that's something.

[victorj481]

@gravyhole  entendi amigo. Obrigado pelas sugestões. Eu já tinha ouvido falar do dashware, mas ele não vai bem com hero7 black. O ideal era o quik for desktop funcionasse perfeitamente com vídeos HEVC. O que achei desanimador foi a Gopro informar que o problema poderia ser o computador. Porém meu computador (hard / soft) funciona 100% com vídeos HEVC.

[victorj481]

@aenriquez muito obrigado pelas informações. irei acessar e testar.

[agataw326]

My Gopro desktop app for Windows crashes repeatedly on startup. Sometimes I have to try like 10 times to get it to work. It just closes immediately. And if it does come up it forgets my login account! I don't want to have to keep entering this,

Also where can I get gopro studio? The desktop app doesn't provide any real editing!

[aenriquez]

@agataw326, you may try the troubleshooting steps suggested in this article to see if that will help. In addition to this, ensure that your computer met the Minimum System Requirements of Quik for Desktop.

We no longer have any installer of GoPro Studio available on gopro.com. You may find more details about this here.

You can also check this list of editing applications that work well with GoPro files as shared by a Hub member. If you would like product or tutorial videos to better understand these other applications, I recommend searching online video hosting websites (such as Youtube, Vimeo, etc) for published videos or other 3rd party generated content. 

[agataw326]

Hi aenriquez

I don't know anything about computers. My boyfriend says the machine is a fast enough Core i3 with SSD. Anyway the problem is not editing since the desktop app doesn't do any editing. It's that the app crashes ten times before it starts. Then it works normally except for I have to log in every day.

I read these problems other people have too. I think the app needs to be fixed.

Thank you for the links to editing software. I think for people buying Black 7 you should include some decent editing software for the price. So far we are ok with the quality of the camera but the software and app requirements we consider annoying and bad.

[aragon1006]

Hi @agataw326

Were you able to go over the steps on Quik for desktop Fails to Launch?

Also, as per the minimum system requirements, your CPU should at least be Intel Quad Core™ i7 or better.

Thanks!
Ej

[nimblelift82]

I went over those steps. No change. Both Win10 machines app crash most every time I start the app. Both are i7 4 core (Skylake). Both only have Intel HD graphics. Both are running Quik downloaded last Friday. Both machines have generated dozens of crash reports for your app in the last several hours alone. Most look similar to this:

Description
Faulting Application Path: C:\Program Files\GoPro\GoPro Desktop App\GoPro Quik.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: GoPro Quik.exe
Application Version: 0.0.0.0
Application Timestamp: 5b897c2a
Fault Module Name: Qt5WebEngineCore.dll
Fault Module Version: 5.6.0.0
Fault Module Timestamp: 56d89c3b
Exception Code: 80000003
Exception Offset: 00000000009acbc8
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 9ae7
Additional Information 2: 9ae722fc614f76bb035ab107a77ad090
Additional Information 3: 8dea
Additional Information 4: 8dea22d7a943a1085f07daa2facf23a0

Extra information about the problem
Bucket ID: f0df14e8e7c77e3002af08a04cac14ba (1346304298181203130)

You really should fix this or remove the Windows app from your site. Are users more frustrated by no Windows app at all or one that just can't run without crashing?!?? I bet the latter.

[fireyvista65776]

Hello all,

I tried the suggestions here and nothing worked. I noticed that it appears Quik was trying to open on a previously connected projector. I snapped one screen and then was able to snap back to Quik:
https://support.microsoft.com/en-us/help/4027324/windows-10-snap-your-windows

[kriskomus]

Hi, none of these stps mentioned in the official GoPro troubleshooter work.

This is really dissapointing. Why should i be spending hours of my life troublshooting something that iv'e paid for and that claims to be super smooth?!

I'm considering to switch to other manufacturer, serisously!!

[aragon1006]

Hi @kriskomus

Please reach out to our Support Team to further check on the issue. https://gopro.com/help/ContactUs

You may also try other editing applications listed here.

Thanks!

Ej

[kriskomus]

the only rason i use the Quik is to get the time lapses out. Otherwise i'm working on a professional SW.

looking forward for an update of the Quik sw.

[gaacutebor3]

The whole GoPro brand is ridiculous... I have a Hero5 Black, I can't update that with the smartphone application, I can't run Quik software on my laptop, 'cause it doesn't work. I have to spend hours to find solution but there is no solution... I'm so disappointed.

[özgürruh]

Ilgi alaka sıfır ben yaptığım videolara edit yapamicaksam neden çekiyorum neden okadar para döküp aldım bu makinayı

[aragon1006]

Hi @gaacutebor3

If you have gone through the steps shared above and it's still the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

Hi @özgürruh

This is in case you wish to stitch or add files together and add transition effects etc..

Also, if you want to add color grading.

Thanks!
Ej

[özgürruh]

@aragon1006
Dört veya beş kere denememe rağmen olmadı açık gözüküyor ancak ekran gelmiyor malesef

[aragon1006]

Please reach out to our Support Team for further assistance @özgürruh

They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!
Ej

[moshealex]

Its happened me in 22.06.2019 again and I fixed this solution with same steps. I launched task manager.launched Go Pro quick, then, as sson as Quicky show on the top of you TM,click right click on it and will be open. If not from first time,but it will. Try my steps. Go Pro ctill not fixed this problem and I have to fix,like year ago. :) 

[mczerny]

Can't launch the app. 

I did all the steps, seems like would need to change user name folder which is very difficult and risky on Win10 from admin account (I created another one with working quik although can't make this account admin). 

Chat from Poland is unavailable. 

Any suggestions? 

[aragon1006]

Hi @mczerny

If you were able to check the graphics card settings/updates and it's still the same, the best path forward is to contact our Support Team.

They are available by phone or chat. https://gopro.com/help/ContactUs

Their hours of operation is listed on the same link.

If initiating a chat session, you may also try selecting US.

You should be able to get through.

Thanks!

Ej

[donalm8846]

Same problem. Gave up and uninstalled Quick.

I give it a FAIL

[aenriquez]

@donalm8846, sorry to hear about the trouble. If you haven't done yet, please contact our Support team so they can look further into the details and help get this sorted out. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

[superridge02287]

I had this issue on tow PCs. Emptying the ...AppData\Local\GoPro folder fixed the issue for me. On one PC I emptied both that one and the ...AppData\Local\Temp. On the other I only deleted all files in the ...AppData\Local\GoPro. Fixed the issue as well.

In my opinion its only a question of time until the app stops working again. I feel GoPro should do something about this.

---

@Anonymous wrote:

Thanks, but it doesnt work. And yes, it is also admin account. Same program, tried also uninstalling and installing on one account, than on other... It always works just on one account (always the same account)

---

[jeremyp25254]

Thank you! Thank you! Thank you!

[zeaexandre]

I had the same issue here and I fixed disabling Intel Graphics Card for games.

[agataw326]

It is working better for me lately but I don't trust the app. It could also be windows fault, there are many updates to windows 10 all the time.

[f1ak3]

Worked for me,

[Łukaszd037]

Now is 21-10-2019 and Quik still doesn't work with windows 10. Congratulations GoPro. A year of doing nothing?

[raywo]

Thank you, after much frustration and  attempts at reinstallation, the registry deletion worked.

I find it incredible that your tip is dated nearly three years ago, but GoPro have not fixed the software!!

[timcruz]

Have you tried using your support contact? After you enter in all your information, you get a blue button that says START CHAT and under that says approximate wait time is 2 minutes. When you click on the button, it brings up a smaller window usually for chat purposes but this window just brings up the same screen from the beginning asking for that same information. A little frustrated that this issue has been around for a while and that no one has a proper solution. As well as getting in contact with customer support.

[venitha]

On windows, press the Windows key and R, this will open the Run prompt. From there in the search box type:   %temp%     and it will open a folder of files. finally from there press select all and delete, pressing skip when prompted. Restart GoPro Quick and it should work. 

(Also works for login info stuck on authenticating, and sorry Mac users.)

[remok]

This solution worked for me.Thank you

Any chance you know anything about gopro MP4 files turning into XML files? I have asked around but couldnt find any solutions. Basically taking the files from one computer to external disk and then back to new computer converted all my old videos to XML files. 

10-01-2017 09:01 PM

Re: Quik for Desktop not opening on Windows 10

I fixed this issue on my computer. Here is what I did.

When you uninstall Quik, there are remnants still on your computer that affect the program when it is reinstalled. So the steps I took are:

1. Uninstall the program normally.

2. Remove the GoPro folder from %localappdata% <- Just paste this into your file explorer and delete the gopro folder

2* You may be told that some files can't be deleted because they are in use by some service or program. You can go into the task manager to manually close these.

3. This next step involves the registry and is dangerous to tinker with for the inexperienced. You do this step at your own risk. You can potentially break your Windows environment by messing with the registry. 
Open your start menu and type "regedit" and press enter. You should get the registry editor. Expand the following folders:

HKEY_CURRENT_USER -> Software

You should see a GoPro folder in here. I deleted the whole folder. Mind you, this also means I had to reinstall my Studio software, as it has some keys in here too. I don't know the specific keys for Quik, so if a GoPro software specialist could chime in on that, it would be helpful.

4. Now reinstall Quik and it should work.

PS. I'm an 8 year PC tech that works IT in a college. I have some experience fixing software issues like these.

Cheers!

[remok]

When you uninstall Quik, there are remnants still on your computer that affect the program when it is reinstalled. So the steps I took are:

1. Uninstall the program normally.

2. Remove the GoPro folder from %localappdata% <- Just paste this into your file explorer and delete the gopro folder

2* You may be told that some files can't be deleted because they are in use by some service or program. You can go into the task manager to manually close these.

3. This next step involves the registry and is dangerous to tinker with for the inexperienced. You do this step at your own risk. You can potentially break your Windows environment by messing with the registry. 
Open your start menu and type "regedit" and press enter. You should get the registry editor. Expand the following folders:

HKEY_CURRENT_USER -> Software

You should see a GoPro folder in here. I deleted the whole folder. Mind you, this also means I had to reinstall my Studio software, as it has some keys in here too. I don't know the specific keys for Quik, so if a GoPro software specialist could chime in on that, it would be helpful.

4. Now reinstall Quik and it should work.

PS. I'm an 8 year PC tech that works IT in a college. I have some experience fixing software issues like these.

Cheers!

[teacherbytes]

GoPro Quick is not working on my PC and I just spent 20 minutes with Tech Support. What I found out is my new laptop is not compatible with GoPro Quick because i5 processor is only running at 1.6 GHz instead of 2.0 GHz apparently needed to run the app. GoPro needs to do a better job at making sure its apps run on a wider range of machines. Thank goodness I have a Macbook Pro that can still run Quick and an iPhone as well or the money spent on a GoPro 8 with acessories would have been a waste of money.

[snowyvista01378]

Use this tutorial: https://www.youtube.com/watch?v=J_rTOA4gXJI

for rename User name and folder. GoPro Quick finally runs

---