06-04-2019 08:51 PM
I went over those steps. No change. Both Win10 machines app crash most every time I start the app. Both are i7 4 core (Skylake). Both only have Intel HD graphics. Both are running Quik downloaded last Friday. Both machines have generated dozens of crash reports for your app in the last several hours alone. Most look similar to this:
Faulting Application Path: C:\Program Files\GoPro\GoPro Desktop App\GoPro Quik.exe
Problem Event Name: APPCRASH
Application Name: GoPro Quik.exe
Application Version: 0.0.0.0
Application Timestamp: 5b897c2a
Fault Module Name: Qt5WebEngineCore.dll
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 56d89c3b
Exception Code: 80000003
Exception Offset: 00000000009acbc8
OS Version: 10.0.17722.214.171.124.256.48
Locale ID: 1033
Additional Information 1: 9ae7
Additional Information 2: 9ae722fc614f76bb035ab107a77ad090
Additional Information 3: 8dea
Additional Information 4: 8dea22d7a943a1085f07daa2facf23a0
Extra information about the problem
Bucket ID: f0df14e8e7c77e3002af08a04cac14ba (1346304298181203130)
You really should fix this or remove the Windows app from your site. Are users more frustrated by no Windows app at all or one that just can't run without crashing?!?? I bet the latter.
06-06-2019 03:48 PM
I tried the suggestions here and nothing worked. I noticed that it appears Quik was trying to open on a previously connected projector. I snapped one screen and then was able to snap back to Quik:
06-10-2019 01:21 PM
Hi, none of these stps mentioned in the official GoPro troubleshooter work.
This is really dissapointing. Why should i be spending hours of my life troublshooting something that iv'e paid for and that claims to be super smooth?!
I'm considering to switch to other manufacturer, serisously!!
06-10-2019 01:54 PM - edited 06-10-2019 01:56 PM
06-13-2019 12:50 PM
The whole GoPro brand is ridiculous... I have a Hero5 Black, I can't update that with the smartphone application, I can't run Quik software on my laptop, 'cause it doesn't work. I have to spend hours to find solution but there is no solution... I'm so disappointed.
06-13-2019 01:49 PM - edited 06-13-2019 01:49 PM
If you have gone through the steps shared above and it's still the same, please reach out to our Support Team.
This is in case you wish to stitch or add files together and add transition effects etc..
Also, if you want to add color grading.