Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-284261%22%20slang%3D%22en-US%22%3EQuik%20fails%20to%20work%20in%20Create%20Mode%20on%20Macbook%20(Mojave%20OS%2010.14.1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284261%22%20slang%3D%22en-US%22%3E%3CP%3EHello-%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20running%20Quik%20on%20a%20Macbook%20Pro%20with%20Mojave%2010.14.1%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20load%20Quik%2C%20it%20will%20connect%20to%20the%20camera%20fine%2C%20and%20import%20the%20images%20and%20videos.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%20when%20I%20select%20some%20video%20to%20go%20to%20Create%20mode%20it%20says%20%22Please%20Chose%20Media.%26nbsp%3B%20Please%20select%20some%20media%20and%20try%20again.%22%26nbsp%3B%20%26nbsp%3BThen%20when%20I%20quit%20Quik%20and%20relaunch%2C%20it%20doesnt%20show%20the%20videos%20that%20I've%20imported%20in%20my%20media%20list.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20suggestions%3F%26nbsp%3B%20I've%20uninstalled%20the%20software%20and%20reinstalled%20it.%26nbsp%3B%20I%20have%20the%20latest%20version%20download%20available%20online.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-thanks%3C%2FP%3E%3CP%3EJon%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-284261%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284640%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20fails%20to%20work%20in%20Create%20Mode%20on%20Macbook%20(Mojave%20OS%2010.14.1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284640%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87022%22%20target%3D%22_blank%22%3E%40jpkrue%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20updating%20to%2010.14.2%20will%20sort%20out%26nbsp%3Bthe%20issue.%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20please%20verify%20if%20the%20files%20are%20still%20on%20the%20Quik%20folder%20saved%20on%20your%20computer.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-287956%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20fails%20to%20work%20in%20Create%20Mode%20on%20Macbook%20(Mojave%20OS%2010.14.1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-287956%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jon%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20wondering%20if%20you%20have%20fixed%20this%20problem%2C%20my%20Quik%20is%20doing%20the%20same%20thing%20when%20i%20try%20add%20media%20to%20create%20mode.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJake%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-287999%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20fails%20to%20work%20in%20Create%20Mode%20on%20Macbook%20(Mojave%20OS%2010.14.1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-287999%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20upgraded%20my%20OS%20to%2010.14.2.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20hasnt%20seemed%20to%20resolve%20the%20issue.%26nbsp%3B%20I%20am%20also%20using%20the%20default%20suggested%20folder%20to%20save%20my%20videos.%26nbsp%3B%20Looking%20through%20the%20finder%2C%20all%20the%20files%20do%20reside%20in%20that%20folder.%26nbsp%3B%20I%20still%20need%20Quik%20to%20scan%20that%20folder%20each%20time%20I%20open%20it%2C%20and%20create%20mode%20doesnt%20work%20when%20I%20select%20a%20variety%20of%20videos%20to%20edit.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-289419%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20fails%20to%20work%20in%20Create%20Mode%20on%20Macbook%20(Mojave%20OS%2010.14.1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289419%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87022%22%20target%3D%22_blank%22%3E%40jpkrue%3C%2FA%3E%2C%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88166%22%20target%3D%22_blank%22%3E%40jak89e%3C%2FA%3E%2C%20as%20the%20issue%26nbsp%3Bmay%20be%20related%20to%20particular%20settings%20on%20your%20computer%2C%20please%20contact%20our%20Support%20team%20so%20they%20can%20assist%20you%20with%20the%20next%20steps.%20You%20may%20reach%20the%20team%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

Hello-

 

I'm running Quik on a Macbook Pro with Mojave 10.14.1

 

When I load Quik, it will connect to the camera fine, and import the images and videos.

 

However when I select some video to go to Create mode it says "Please Chose Media.  Please select some media and try again."   Then when I quit Quik and relaunch, it doesnt show the videos that I've imported in my media list.

 

Any suggestions?  I've uninstalled the software and reinstalled it.  I have the latest version download available online.

 

-thanks

Jon


Accepted Solutions
Highlighted
GoPro
Posts: 7,578

Re: Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

Hello @jpkrue, and @jak89e, as the issue may be related to particular settings on your computer, please contact our Support team so they can assist you with the next steps. You may reach the team by phone or chat through https://gopro.com/help/ContactUs

View solution in original post


All Replies
GoPro
Posts: 8,972

Re: Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

 

Hi @jpkrue

 

See if updating to 10.14.2 will sort out the issue.

Also, please verify if the files are still on the Quik folder saved on your computer.

 

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

Hi Jon,

 

Just wondering if you have fixed this problem, my Quik is doing the same thing when i try add media to create mode.

 

Cheers 

 

Jake

Sightseer
Posts: 2

Re: Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

I've upgraded my OS to 10.14.2.

 

This hasnt seemed to resolve the issue.  I am also using the default suggested folder to save my videos.  Looking through the finder, all the files do reside in that folder.  I still need Quik to scan that folder each time I open it, and create mode doesnt work when I select a variety of videos to edit.

 

 

Highlighted
GoPro
Posts: 7,578

Re: Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

Hello @jpkrue, and @jak89e, as the issue may be related to particular settings on your computer, please contact our Support team so they can assist you with the next steps. You may reach the team by phone or chat through https://gopro.com/help/ContactUs