Quik fails to work in Create Mode on Macbook (Mojave OS 10.14.1)

[jpkrue]

Hello-

I'm running Quik on a Macbook Pro with Mojave 10.14.1

When I load Quik, it will connect to the camera fine, and import the images and videos.

However when I select some video to go to Create mode it says "Please Chose Media.  Please select some media and try again."   Then when I quit Quik and relaunch, it doesnt show the videos that I've imported in my media list.

Any suggestions?  I've uninstalled the software and reinstalled it.  I have the latest version download available online.

-thanks

Jon

[mariustanya · Accepted solution]

Hello @jpkrue, and @jak89e, as the issue may be related to particular settings on your computer, please contact our Support team so they can assist you with the next steps. You may reach the team by phone or chat through https://gopro.com/help/ContactUs . 

[aragon1006]

Hi @jpkrue

See if updating to 10.14.2 will sort out the issue.

Also, please verify if the files are still on the Quik folder saved on your computer.

Thanks!

Ej

[jak89e]

Hi Jon,

Just wondering if you have fixed this problem, my Quik is doing the same thing when i try add media to create mode.

Cheers 

Jake

[jpkrue]

I've upgraded my OS to 10.14.2.

This hasnt seemed to resolve the issue.  I am also using the default suggested folder to save my videos.  Looking through the finder, all the files do reside in that folder.  I still need Quik to scan that folder each time I open it, and create mode doesnt work when I select a variety of videos to edit.

[mariustanya · Accepted solution]

Hello @jpkrue, and @jak89e, as the issue may be related to particular settings on your computer, please contact our Support team so they can assist you with the next steps. You may reach the team by phone or chat through https://gopro.com/help/ContactUs .