Quik für Mac: Authentifizierung nicht möglich

[eddy-bremen]

Hallo,

ich kann mich in Quik für Mac nicht anmelden: Wenn ich E-Mail und Passwort eingebe und auf "ANNMELDEN" klicke, erscheint nur "Authentifiziere..." - aber es geschieht nichts.

Ich habe bereits versucht, die App mit Standardeinstellungen zu starten - aber auch das funktioniert nicht. 

HILFE - wie komme ich hier weiter? Ich muss meine Daten von der Kamera auf den Rechner übertragen!

Danke für jede Hilfe und viele Grüße,

Eddy

[aragon1006 · Accepted solution]

Hi @eddy-bremen

Please go over the steps below:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.
 

Let us know how it goes.

They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @eddy-bremen

Please go over the steps below:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.
 

Let us know how it goes.

They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

[eddy-bremen]

Hi Ej,

thank you for helping me so incredible fast!

I followed the steps and - tadaa - it worked!! 

THANK YOU!

Kind regards, 

Eddy

[aragon1006]

You are welcome @eddy-bremen

We also appreciate you posting back to confirm.

Have fun using your GoPro!

Thanks!

Ej