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Sightseer
Posts: 2

Quik escritorio Windows se pega

[ New ]
Hola, mi problema es que al querer editar o ver un vídeo en Quik este se pega y es imposible trabajar con el, ya probé iniciando el programa con la tarjeta de video integrada y tampoco funcionó, tengo un PC con procesador i7, 16 de ram, 4gb de video y disco ssd.
GoPro
Posts: 12,521

Re: Quik escritorio Windows se pega

[ New ]

@noblebeach00385, by any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance: 

  • Right click the Quik desktop icon. 
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards) 
  • Select Integrated graphics 

 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

  

Additionally, you may attempt to reset the app by following these steps:

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.  

 

Hopefully, this helps. Let me know how it works for you.

Sightseer
Posts: 2

Re: Quik escritorio Windows se pega

[ New ]
Si tiene varias tarjetas gráficas pero como mencione ya probé seleccionando los gráficos integrados y el problema continúa.
GoPro
Posts: 24,442

Re: Quik escritorio Windows se pega

[ New ]

Hi @@noblebeach00385

 

If you have gone through the steps above and it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs  

Let them know of the steps taken.

 

Thanks!

Ej