11-28-2018 12:47 AM
I have the Hero 7 Black and a pc with I7 8700K 3.7GHz Coffelake processor, Asus GT 1080 T 8GB graphics card. I shot videos in 4K 60fps and I wanted to pass files with Quik in order to save GPS data. After enabling the GPS data, when I go to save them it tells me "your computer's operating system may not support the resolution and the frequency of the selected frames (4k (16: 9), 60 fps.) Try to use a resolution or a lower frame rate "how is it possible?
What should I do?
11-28-2018 08:48 AM
As listed on this article:
What are the limitations with HEVC on a computer?
Playing Media on Unsupported Operating Systems
If your computer isn’t running Windows 10 / macOS High Sierra or newer, you will not be able to play HEVC files. Quik for desktop will still copy HEVC files to your computer, but they won’t appear in the Quik for desktop Media gallery. Also, third-party apps won’t be able to play HEVC files.
Playing Media on Supported Operating Systems, but Older Computers
While Windows 10 / macOS High Sierra supports HEVC, your computer must use a newer processor to play those files smoothly. Quik for desktop will still copy HEVC files to your computer, but those files may struggle to play back. In general, computers manufactured before 2016 may not handle HEVC files well. See the partial list of supported computers/processors above.
That being said, try to record using a lower resolution.
Test if GPS information will be rendered without issues.
11-28-2018 11:17 PM
02-28-2019 12:21 PM
04-14-2019 10:03 AM - edited 04-14-2019 10:03 AM
Any update on this? I'm having the same issue here, brand new pc but cannot create a single clip with 4K60 or 4K50fps.
4K30fps is working but I didnt buy a hero 7 black for 30fps
If the pc doesn't meet the requirements to the program it won't install so that argument is not true. Clearly a bug, please fix this ASAP.