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Tourist
Posts: 3

Quik does not save gps dela hero 7 black data

I have the Hero 7 Black and a pc with I7 8700K 3.7GHz Coffelake processor, Asus GT 1080 T 8GB graphics card. I shot videos in 4K 60fps and I wanted to pass files with Quik in order to save GPS data. After enabling the GPS data, when I go to save them it tells me "your computer's operating system may not support the resolution and the frequency of the selected frames (4k (16: 9), 60 fps.) Try to use a resolution or a lower frame rate "how is it possible?
What should I do?

GoPro
Posts: 8,348

Re: Quik does not save gps dela hero 7 black data

 

Hi @giovanni1959

 

As listed on this article:

 

What are the limitations with HEVC on a computer?

Playing Media on Unsupported Operating Systems
If your computer isn’t running Windows 10 / macOS High Sierra or newer, you will not be able to play HEVC files. Quik for desktop will still copy HEVC files to your computer, but they won’t appear in the Quik for desktop Media gallery. Also, third-party apps won’t be able to play HEVC files.

Playing Media on Supported Operating Systems, but Older Computers
While Windows 10 / macOS High Sierra supports HEVC, your computer must use a newer processor to play those files smoothly. Quik for desktop will still copy HEVC files to your computer, but those files may struggle to play back. In general, computers manufactured before 2016 may not handle HEVC files well. See the partial list of supported computers/processors above.

 

That being said, try to record using a lower resolution.

Test if GPS information will be rendered without issues.

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Quik does not save gps dela hero 7 black data

Sorry, I have a latest generation I7 8700K processor, more there is only the I9, with Windows 10, I installed the codec hevc, you tell me that with the hero 7 Black if I film in 4K at 60pfps I can not save the gps data with quik desktop?
Highlighted
GoPro
Posts: 8,348

Re: Quik does not save gps dela hero 7 black data

 

Hi @giovanni1959

 

Were you able to update your camera's firmware?

https://gopro.com/update/hero7-black

See if this corrects the issue.

 

Thanks!

Ej

 

 

Sightseer
Posts: 1

Re: Quik does not save gps dela hero 7 black data

I have the exact same problem with the same error message. I am running a brand new dell XPS 2019 model with intel i7 8700 and GTX1080 8GB.

 

Anyone can help?

GoPro
Posts: 7,363

Re: Quik does not save gps dela hero 7 black data

Hello @khaledbhs. If you have already gone through the recommended troubleshooting steps and your computer system meets the requirements specified here , let our Support team help with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs

Tourist
Posts: 2

Re: Quik does not save gps dela hero 7 black data

[ Edited ]

Any update on this? I'm having the same issue here, brand new pc but cannot create a single clip with 4K60 or 4K50fps.

 

4K30fps is working but I didnt buy a hero 7 black for 30fps

 

If the pc doesn't meet the requirements to the program it won't install so that argument is not true. Clearly a bug, please fix this ASAP.