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Tourist
Posts: 2
Accepted Solution

Quik does not recognize my camera (W10, Hero 7 Black)


Good day,

Hero 7 Black.
Windows 10 Home, 64 bits (fully up-to-date)
Quik version 2.7.0.945

Quik does not recognize the camera. Camera however shows USB connected. Windows Explorer even has access, Quik however not.

If I remove the micro SD card and use a micro SD card adapter, Quik recognizes the card as the camera and then it works fine, so I can "survive". I prefer however not having to remove the card each time.

Tried the same on another computer: same issue.
Disable/enable the device using device manager doesn't help. BTW No updates for the driver found. Device manager doesn't call the device Hero 7 or something like that, but MTP USB Device (under portable devices).

Any other sggestion?
 

 


Accepted Solutions
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GoPro
Posts: 5,842

Re: Quik does not recognize my camera (W10, Hero 7 Black)

Hi @freekk85672,

 

Try to uninstall the driver. 

Then once you restart your PC then reconnect your camera a new USB driver will be installed. 

 

You can also try this: https://www.youtube.com/watch?v=uem6BbNEj-I&t=7s

 

 

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,842

Re: Quik does not recognize my camera (W10, Hero 7 Black)

Hi @freekk85672,

 

Try to uninstall the driver. 

Then once you restart your PC then reconnect your camera a new USB driver will be installed. 

 

You can also try this: https://www.youtube.com/watch?v=uem6BbNEj-I&t=7s

 

 

-Jay

Highlighted
Tourist
Posts: 2

Re: Quik does not recognize my camera (W10, Hero 7 Black)

That solved it. Maybe I should have thought of this myself. THANKS.
BTW Now the Device Mgr shows is as Hero7 Black as well

Highlighted
GoPro
Posts: 5,842

Re: Quik does not recognize my camera (W10, Hero 7 Black)

Awesome! Glad to know that @freekk85672