Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-291072%22%20slang%3D%22en-US%22%3EQuik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291072%22%20slang%3D%22en-US%22%3E%3CP%3ESecond%20time%20writing%20this%20down%2C%20apperently%20the%20last%20post%20didnt%20go%20through%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHey%20everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EQuik%20does%20not%20recognize%20or%20show%20my%20GoPro%20Hero%20(2018).%20When%20I%20connect%20it%20to%20my%20PC%20windows%20recognizes%20it%20just%20fine%20as%20%22HERO%22.%20Quik%20is%20even%20launched%20automaticly%20but%20it%20does%20not%20show%20my%20GoPro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20got%20it%20to%20work%20once%2C%20a%20week%20or%20so%20ago%20after%20reconnecting%20it%20a%20bunch%20of%20times%20but%20never%20again.%20It%20doesn't%20matter%20which%20USB%20port%20I%20use%20now%2C%20windows%20always%20recognizes%20it%20but%20never%20Quick.%20I've%20also%20already%20updated%2Freinstalled%20everything.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20tips%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYour%20help%20is%20much%20appreciated!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-291072%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291299%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291299%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%20if%20I%20don't%20use%20the%20usb%20cable%20provided%20with%20my%20Hero%207.%20I'm%20not%20sure%20if%20it's%20some%20crap%20in%20the%20firmware%20of%20the%20Gopro%20or%20if%20it's%20my%20computer%20that%20is%20brand%20new%20btw.%20On%20my%20older%20laptop%20I%20don't%20have%20this%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291301%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291301%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20reply!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20does%20not%20matter%20which%20cable%20I%20use%20though.%20All%20cables%2C%20all%20USB%20ports%2C%20same%20problem..%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291425%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291425%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F14222%22%20target%3D%22_blank%22%3E%40oehagen%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89135%22%20target%3D%22_blank%22%3E%40sfmattie%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EDepending%20on%20your%20OS%2C%20please%20go%20over%20the%20steps%20listed%20on%20the%26nbsp%3Barticle.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Mac%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EMac%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Windows%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EWindows%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291441%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291441%22%20slang%3D%22en-US%22%3E%3CP%3EHey!%20Thanks%20for%20the%20help%20in%20advance!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20all%20of%20it%20multiple%20times%20already%2C%20minus%20connecting%20it%20to%20another%20PC%20that%20is%20because%20this%20is%20the%20only%20one%20I%20have.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291510%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291510%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89135%22%20target%3D%22_blank%22%3E%40sfmattie%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20on%20Mac%20or%20Windows%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20using%20a%20Windows%20computer%20please%20try%20this%2C%20go%20to%26nbsp%3BDevice%20Manager%26gt%3B%20Find%20GoPro%26gt%3B%20Select%20%22Disable%22%20then%20%22Enable%22%3C%2FP%3E%0A%0A%3CP%3EThis%20should%20solve%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291544%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291544%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20works%20%3A)!%20Thank%20you!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20to%20redo%20it%20every%20time%20I%20plug%20in%20the%20GoPro%20but%20when%20I%20do%20it%20works.%20Thanks%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20on%20windows%20btw%20in%20case%20that%20information%20helps%20anyone%20else.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291591%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291591%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20additional%20information%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89135%22%20target%3D%22_blank%22%3E%40sfmattie%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EWe%20appreciate%20it.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20have%20this%20shared%20with%20the%20team%20in%20charge.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292266%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292266%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20on%20Win%2010.%20MSI%20GL63%208RD%26nbsp%3B%3CSTRONG%3E%3CFONT%20size%3D%222%22%3E%26nbsp%3B%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3ECore%20i5%208GB%20128GB%20SSD%2015.6%22%2060Hz%20GTX%201050%20Ti%3C%2FP%3E%3CP%3EI%20have%20also%20problems%20getting%20the%20computer%20to%20recognize%20my%20Hero7%20Black.%20If%20I%20use%20the%20provided%20usb%20cable%20it's%20working%20fine%2C%20but%20if%20I%20use%20another%20usb%20cable%20Quik%20will%20not%20find%20the%20camera%20and%20I%20don't%20find%20it%20in%20explorer.%20I%20tried%20to%20follow%20your%20instructions%20using%20the%20Device%20Manager%20but%20it%20makes%20no%20difference.%20When%20I%20connect%20my%20camera%20to%20my%20old%20computer%20it%20works%20just%20fine%20with%20any%20cable.%3C%2FP%3E%3CP%3EAnother%20problem%20I%20have%20is%20that%20I%20made%20a%20night%20lapse%20and%20it%20will%20not%20play%20in%20Quik.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20few%20recordings%20in%204K%2060p%20and%20it's%20no%20problem%20opening%20them%20in%20VLC%20or%20other%20media%20players%20on%20my%20computer%2C%20but%20they%20will%20not%20open%20in%20Quik.%20I%20really%20hope%20you%20can%20help%20me.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%C3%98istein%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292927%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292927%22%20slang%3D%22en-US%22%3E%3CP%3ENvm%2C%20found%20it%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-303300%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20does%20not%20recognize%20GoPro%20Hero%20(2018)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-303300%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F14222%22%20target%3D%22_blank%22%3E%40oehagen%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt's%20best%20to%20use%20the%20cable%20that%20came%20with%20the%20camera.%3C%2FP%3E%0A%0A%3CP%3EAt%20this%20time%2C%20HEVC%20is%20not%20yet%20fully%20compatible%20with%20Quik%20for%20desktop.%3C%2FP%3E%0A%0A%3CP%3EFor%20reference%2C%20you%20may%20check%20this%20article%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHEVC%26nbsp%3BExplained%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6

Re: Quik does not recognize GoPro Hero (2018)

I'm on Win 10. MSI GL63 8RD  

Core i5 8GB 128GB SSD 15.6" 60Hz GTX 1050 Ti

I have also problems getting the computer to recognize my Hero7 Black. If I use the provided usb cable it's working fine, but if I use another usb cable Quik will not find the camera and I don't find it in explorer. I tried to follow your instructions using the Device Manager but it makes no difference. When I connect my camera to my old computer it works just fine with any cable.

Another problem I have is that I made a night lapse and it will not play in Quik. 

I have a few recordings in 4K 60p and it's no problem opening them in VLC or other media players on my computer, but they will not open in Quik. I really hope you can help me.

 

Thanks

Øistein

Tourist
Posts: 5

Re: Quik does not recognize GoPro Hero (2018)

[ Edited ]

Nvm, found it

GoPro
Posts: 8,427

Re: Quik does not recognize GoPro Hero (2018)

 

Hi @oehagen

 

It's best to use the cable that came with the camera.

At this time, HEVC is not yet fully compatible with Quik for desktop.

For reference, you may check this article: HEVC Explained

 

Thanks!

Ej