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Reply
Tourist
Posts: 5
Accepted Solution

Quik does not recognize GoPro Hero (2018)

Second time writing this down, apperently the last post didnt go through?

 

Hey everyone,

 

Quik does not recognize or show my GoPro Hero (2018). When I connect it to my PC windows recognizes it just fine as "HERO". Quik is even launched automaticly but it does not show my GoPro.

 

I've got it to work once, a week or so ago after reconnecting it a bunch of times but never again. It doesn't matter which USB port I use now, windows always recognizes it but never Quick. I've also already updated/reinstalled everything. 

 

Any tips?

 

Your help is much appreciated!


Accepted Solutions
Tourist
Posts: 5

Re: Quik does not recognize GoPro Hero (2018)

Hey! Thanks for the help in advance!

 

I've tried all of it multiple times already, minus connecting it to another PC that is because this is the only one I have.

View solution in original post

GoPro
Posts: 10,213

Re: Quik does not recognize GoPro Hero (2018)

 

Hi @sfmattie

 

Are you on Mac or Windows?

If you are using a Windows computer please try this, go to Device Manager> Find GoPro> Select "Disable" then "Enable"

This should solve the issue.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
Tourist
Posts: 6

Re: Quik does not recognize GoPro Hero (2018)

I have the same problem if I don't use the usb cable provided with my Hero 7. I'm not sure if it's some crap in the firmware of the Gopro or if it's my computer that is brand new btw. On my older laptop I don't have this problem.

Tourist
Posts: 5

Re: Quik does not recognize GoPro Hero (2018)

Thanks for the reply!

 

It does not matter which cable I use though. All cables, all USB ports, same problem..

GoPro
Posts: 10,213

Re: Quik does not recognize GoPro Hero (2018)

 

 

Hi @oehagen @sfmattie

 

Sorry for any troubles caused.

Depending on your OS, please go over the steps listed on the article.

 

Mac

Windows

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: Quik does not recognize GoPro Hero (2018)

Hey! Thanks for the help in advance!

 

I've tried all of it multiple times already, minus connecting it to another PC that is because this is the only one I have.

GoPro
Posts: 10,213

Re: Quik does not recognize GoPro Hero (2018)

 

Hi @sfmattie

 

Are you on Mac or Windows?

If you are using a Windows computer please try this, go to Device Manager> Find GoPro> Select "Disable" then "Enable"

This should solve the issue.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Quik does not recognize GoPro Hero (2018)

This works :)! Thank you!

 

I have to redo it every time I plug in the GoPro but when I do it works. Thanks again.

 

I'm on windows btw in case that information helps anyone else.

GoPro
Posts: 10,213

Re: Quik does not recognize GoPro Hero (2018)

 

Thank you for the additional information @sfmattie

We appreciate it.

 

We'll have this shared with the team in charge.

 

Regards,

Ej