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Tourist
Posts: 1

Quik desktop - doesn´t show thumbnails.

Hello,

 

 it has already been solved here, but no solution has helped. Does anyone have another solution?

 

Delete the database folder.

Separately media.db.

In QUIK program select help/restart with default settings.

 

Nothing helped. 

 

The problem is only in app GOPRO QUIK DESKTOP. Mobile version works well.

 

I can see thumbnails in Windows folder from gopro. (picture)

 

My PC:

 

Lenovo MIIX 720 - 12 IKB

processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz

RAM 8 GB

WIN 10 64 bit

 

 

 

Thumbnail.jpg

 

 

 

 

 

Thumbnails - edit.jpg

 

Thumbnails 2.jpg

 

PLS anyone have any ideas???

Highlighted
GoPro
Posts: 9,114

Re: Quik desktop - doesn´t show thumbnails.

@ok90, sorry to hear you're having issues with the app. You may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.