Quik desktop app don't show my video after import but show photo Only [ New ]

[peerathach2147]

Quik desktop app don't show my video after import but show photo Only

I'm select view : Show All  but don't see any video  

win10

[aragon1006]

Hi @peerathach2147

Are you able to play the videos on the camera?

Do you still remember the resolution of these videos?

Is there a chance these are HEVC files?

Thanks!

Ej