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Hiker
Posts: 12

Quik (desktop) HD+ content playback very choppy

Since upgrading to the latest version of Quik (v2.5 - Winstaller 2.6.0.730), playing content via Quik with a resolution of 2.7 or 4k is very choppy and not workable. 1080 content, no problem.

 

Luckily, I still have Studio on my PC because it didn't get deinstalled when upgrading Quik, and playing the same videos (2.7/4k) there, doesn't give any problem whatsoever. So hardware/graphicscard isn't an issue here.

 

Also, before upgrading Quik, I didn't have any problems with 2.7k videos. Only not sure from whick Quik version I upgraded, believe it was v2.3 (?)

 

Can someone from GoPro please explain what is wrong here and when to expect a new version of Quik that fixes this issue ?

 

TIA

Adventurer
Posts: 10,132

Re: Quik (desktop) HD+ content playback very choppy

This is a member to member community site. To reach GoPro representatives you need to use this link https://gopro.com/help/ContactUs
Hiker
Posts: 12

Re: Quik (desktop) HD+ content playback very choppy

If I opened an individual supportcase, I don't think this would benefit the community ? 

 

Seen other posts where this choppy playback was reported and reacted upon by GoPro staff. No solution.

 

If it is a particular configuration thing (specific hardware/OS), please advise. I don't think reverting back to an older version of Quik is a good thing ?

GoPro
Posts: 6,513

Re: Quik (desktop) HD+ content playback very choppy

 

HI @bakxm

 

We usually recommend customer's to open a case for a more personalized support.

 

You can always post your experience here to share with the community.

 

 

 

Regards,

Ej

 

 

 

Hiker
Posts: 12

Re: Quik (desktop) HD+ content playback very choppy

Hi all,

 

Just installed the latest Quik version 2.6.1 (GoPro_Quik-WinInstaller-2.6.1.780) and the choppy playback has been solved. 

Not sure if it has been around long, but just noticed it on the download page.

 

Thx!

 

Rgds, Marcel

GoPro
Posts: 3,505

Re: Quik (desktop) HD+ content playback very choppy

Thanks for the update @bakxm,

 

Feel free to reach out if the same issue occur.