Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1

Quik desktop App

[ New ]

Hi,

 

The Quik app keeps logging out.

 

I have tried to go to - help - and restart to default features and logging in again but it didn't work.

 

Also,

 

the videos I uploaded show up with a question mark on them.

 

An additional problem is I connect my GoPro to my phone. I lost my wifi password and even after trying to restore it with my GoPro serial number it didn't work. ( i have gorp hero 3+black)

 

its been really frustrating. I'm disappointed with your products and services since I spent a lot of money and time on this.

 

I really need help.

 

Thanks

GoPro
Posts: 24,380

Re: Quik desktop App

[ New ]

Hello @lyade57

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

 

Regarding the Wi-Fi password, please follow the steps on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276

Once done, proceed with the pairing process, https://community.gopro.com/t5/en/Pair-Your-Camera-with-the-GoPro-App/ta-p/394285

 

Let us know how it goes.

 

Thanks!

Ej