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Tourist
Posts: 3

Quik constantly logs me out and shows login window

My computer runs Windows 10 and I use Gopro Quik v.2.6.2.841. I successfully login into the system but after I connect my Gopro Hero 6 I am redirected to login window. This proccess repeats infinite
Tourist
Posts: 3

Re: Quik constantly logs me out and shows login window

I also can not contact support team because my country (Croatia) isn’t supported
GoPro
Posts: 7,572

Re: Quik constantly logs me out and shows login window

Hello @foggybeach50077

 

Sorry to hear about the troubles. Let us try the following steps and see if this clears out the issue. 

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: Quik constantly logs me out and shows login window

Unfortunately it didn’t work

GoPro
Posts: 7,572

Re: Quik constantly logs me out and shows login window

Thank you for trying the steps, @foggybeach50077 .  If you are not able to contact Support via phone, you may try chat with them through https://gopro.com/help/ContactUs