Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1
Accepted Solution

Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

I'm using I-mac , High-sierra OS

 

I connect usb cable to my gopro6

 

and launch the quik.

 

I click the import button but there is nothing happend.

 

I tried 3 different  usb cable and slot but the result is same.

 

from gopro to phone file transfer works well.

 

please tell me how to solve this porblem.


Accepted Solutions
GoPro
Posts: 3,924

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

Hi @yanghoc7531,

 

I am sorry to hear you are running into some issues getting that media imported. Give the steps in this article a try!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-not-recognized-on-GoPro-App-for-...

 

If you were able to get that squared away let us know!

 

Cheers,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

Hi @yanghoc7531,

 

I am sorry to hear you are running into some issues getting that media imported. Give the steps in this article a try!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-not-recognized-on-GoPro-App-for-...

 

If you were able to get that squared away let us know!

 

Cheers,

Ryan

Tourist
Posts: 2

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

I have the same problem with my HP Spectre running Windows 10 Software. It worked initially on my first import, but afterI have taken new photos and videos whever I connect my hero 6 black camera and run Quik apps it says "cannot find new thing to import". I tried to run Windows 10 "Photos" app and got the same thing. I reinstalled quik software, reboot camera, reboot computer still no joy, Please help, getting frustrated.

 

Tourist
Posts: 2

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

Same problem here running Windows 10.

Any updates @virgiliom1 ?

Tourist
Posts: 2

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

The easy solution was to buy a microSD to USB adaptor to directly connect GoPro microSD card to computer. Windows 10 has no problem accessing files from USB input.
Tourist
Posts: 2

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

@virgiliom1 Thanks for the quick reply. I guess I'll do just that but it kind of still nags at you when you just bought a product top of the line and it can't handle importing files from a microSD card to a PC properly, right?

 

Well, thanks again.

GoPro
Posts: 238

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

Hey everyone,

 

I just updated my H6 Black to version 2.01 which was released today. After the update, I was able to import videos into Quik for desktop via USB connection with no problem. Go to https://gopro.com/update to update your camera and you should find this issue resolved.

 

~ Mowens

Tourist
Posts: 3

Re: Quik can't not import the file from Gopro Hero6 ( High Sierra i-mac )

I just purchased GoPro Hero 6 and today when I plugged it into the computer (Mac High Sierra) the Quic app downloaded a newer version, GoPro Quick, I then tried to transfer files and it keeps telling me to "MAKE.MORE.SPACE" and doesn't transfer... so:

1) I have a 64Gb card in the GoPro

2) I am told by GoPro Quic that the card is 65% full, so 42.25Gb of video (data)

3) I have 110 Gb of space on my Mac

 

I wonder why I am told to "MAKE.MORE.SPACE" when I have enough space? Get the feeling this could be to try and trick me into a 'Cloud' purchase?

 

If I select the option to update the Firmware from the "Update Available" link in Quic and a notes window pops up, above it there is some text, on the second line it says: Release invalid date, if I click the 'Terms of Use" checkbox the "Update" button activates, I press the button and am told: "Something went wrong, contact ......"!

 

Just about to contact Support but thought I would make it known as it is relative to your comment to update the Firmware!

 

Really am going off my GoPro very quickly!