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03-10-2019 01:27 AM
Quik app doesn't save video correctly
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03-15-2019 04:22 AM
Re: Quik app doesn't save video correctly
[ New ]Until then, you will need to find another app to edit your videos or limit the number of video clips to around 5 for your videos. Also, use RAW as the format as this requires less work for your device. You can also try making five short Quik videos and then make a new Quik video using those five Quik created videos.
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03-12-2019 09:08 AM
Re: Quik app doesn't save video correctly
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Are these GoPro videos or files taken from your phone?
What are the resolution of the videos?
Have you tries changing the video style?
Please make sure that your app is up to date.
For reference, check out:
Quik for mobile - Supported Resolutions
Thanks!
Ej
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03-13-2019 09:38 AM
Re: Quik app doesn't save video correctly
[ New ]Thanks!
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03-13-2019 10:11 AM
Re: Quik app doesn't save video correctly
[ New ]Hello @snowysand30582. Please make sure that you have the latest version of the Quik for mobile installed on your Samsung phone, and that the phone is running with the latest OS. To verify, the latest version for Quik is v.5.0.5. Are you able to play these videos on the phone through the GoPro App? Does the length and the number of video files added to (or opened in) Quik matter?
We tested with a Samsung phone - created a Quik video from video files captured in 1080, 30fps using a HERO7 Silver camera but we are not able to replicate the problem. Try using a different phone and see if the issue clears out. Let us know what you find out. Thanks!
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03-14-2019 10:22 AM
Re: Quik app doesn't save video correctly
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03-14-2019 02:27 PM
Re: Quik app doesn't save video correctly
[ New ]It could be a compatibility issue @snowysand30582
This can also be related to the information posted on this thread by haindash regarding Samsung Galaxy phones.
Thanks!
Ej
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03-14-2019 11:00 PM
Re: Quik app doesn't save video correctly
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03-15-2019 04:22 AM
Re: Quik app doesn't save video correctly
[ New ]Until then, you will need to find another app to edit your videos or limit the number of video clips to around 5 for your videos. Also, use RAW as the format as this requires less work for your device. You can also try making five short Quik videos and then make a new Quik video using those five Quik created videos.