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Tourist
Posts: 5
Accepted Solution

Quik app crashing for windows 10

ive contacted tech support and was told i have a graphics driver that is out of date. i contacted HP as my computer is 4 months old and automatically updates all drivers. it was confirmed i have the most up to date drivers available. this program was working just fine last month. now when i open it in create mode, it immediately becomes slow, lagging, fails to playback videos (even previously edited ones). i have uninstalled and reinstalled multiple times. at one point it even failed to open at all. now we are back to lagging and crashing. any resolutions yet?

 

windows 10, intel HD630 card.

 

kind of a waste of a camera if i cant edit any of the videos it records....


Accepted Solutions
GoPro
Posts: 3,924

Re: Quik app crashing for windows 10

Hey @harleyc1,

 

I would recommend getting back in touch with our Support Team and possibly raise that issue with a supervisor. They can work with you to determine what is going on.

 

I would also give something like VSDC a try- http://www.videosoftdev.com/free-video-editor/download.

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Quik app crashing for windows 10

Hey @harleyc1,

 

I would recommend getting back in touch with our Support Team and possibly raise that issue with a supervisor. They can work with you to determine what is going on.

 

I would also give something like VSDC a try- http://www.videosoftdev.com/free-video-editor/download.

 

Cheers,

Ryan