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Anonymous
Posts: 0

Re: Quik Wont work on windows 10 after login

[ New ]
I trided this solution and it's still not working
Anonymous
Posts: 0

Re: Quik Wont work on windows 10 after login

[ New ]
@GoPro This instruction did not work.
GoPro
Posts: 240

Re: Quik Wont work on windows 10 after login

[ New ]

Hey @Anonymous,

 

After you turn off Wi-Fi and reopen Quik for desktop, do you still see the blank screen, or does it show you the login screen? 

Anonymous
Posts: 0

Re: Quik Wont work on windows 10 after login

[ New ]

@mowens it show me the login screen

Anonymous
Posts: 0

Re: Quik Wont work on windows 10 after login

[ New ]
Still does not work
GoPro
Posts: 18,669

Re: Quik Wont work on windows 10 after login

[ New ]

Hello @Anonymous, 

 

Are you able to login without any issue on your account through gopro,com? Does this hold true with GoPro App on mobile? What exactly do you get when you log in to Quik?

Let us know so we can help further.  Alternatively, you can reach out to our Support team for a more personalized support. You can connect with them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 5

Re: Quik Wont work on windows 10 after login

[ New ]

Same here.

Quik desktop keeps asking me to sign in over and over.

This software is totally unusable.

ps. surly I can log in gopro web site with the same set of account and password.

 

GoPro
Posts: 18,669

Re: Quik Wont work on windows 10 after login

[ New ]

Hello @jonasc538,

 

Thank you for the details. Sorry to hear about the trouble. 

 

If you already have the latest version of Quik for Desktop (version 2.6.2), please try the following steps: 

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes. 

 

Thanks, 
Marius