03-24-2020 10:54 AM - last edited on 03-24-2020 11:15 AM by aenriquez
Do not follow his instructions. Its a waste of time. I've tried it with multiple computers. Their software sucks and basically the whole camera is a rip off. 4k. oh but hey were gonna make it **bleep** near impossible to create videos. I'm sure theyre working super hard over there to get it running. I've had my camera for 2 years and I still get the same messages. Support is literally zero help. You will not be able to use their software to automatically cut up 4k videos. WASTE OF MONEY.
03-24-2020 11:17 AM
@sweetjump32544, sorry to hear about the trouble. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
03-24-2020 11:21 AM
Let me be clear. I've tried. You guys have done literally nothing regarding the same issue everybody has had. I'm here to be honest with your customers. I've given up on you as youve given up on your customers.
03-29-2020 02:11 AM
Hello Mowens, I know I am a bit late to this problem but after reading the entire thread about this problem. I have managed to find solutions for various different graphics cards but have not yet found a solution for anything AMD related. if I make any mistakes on my technological terms or phrasing, I am sorry haha I don't really know much about computers :). anyway, I have found this comment to be as close to a solution I can get for my situation. I really look forward to using this editing software and I was just hoping you could maybe help. I may just sink into the sea of comments here but its worth a shot. I can open the "catalyst control center" and I click on "power" but I cannot find an option for "switchable graphics". this is where I am stuck. if you could potentially help me with this dilemma, I will be forever grateful. Thank You !! :))
Graphics Card / Chipset (idk what the difference is but this is what I can find): Graphics Chipset
AMD Radeon(TM) RX 560 Series
03-31-2020 08:28 AM
This is still broken. If GoPro would actually fix their application to be more compatible with graphics cards they could fix this issue for a lot of people. You’ll need to use some other software for editing because GoPro is not updating their software.