05-20-2019 05:24 PM
Same issue here. I have an i7 4790 desktop processor (haswell gen 4 cpu circa end of 2014, still very capable) and a radeon rx 580 video card ( 22mo old). Removing the card and using integrated graphics 'works' but 4k hevc video from gopro 7 plays back terribly. From what i'm reading about hevc (h.265), the instruction set is not available in older cpu architecture. Thus the need of a real graphics card that can handle h.265. All the hevc content I have recorded plays great on the computer in other applications with the radeon card.
When trying to use good graphics card and gopro's apps, they quit... not responding. opened a case with gopro. after spending about an hour talking with support, they now say they will get back to me in 2-3 days.....
wondering if it's possible for a software hotfix or if I need to get a new computer/iipad, or different camera and software.
05-21-2019 09:03 AM
05-21-2019 11:40 AM
What does ‘not fully compatible’ mean? Some hevc video does work? What does work and what doesn’t work?
As far as I know, no other programs can grab the gauge data out of the GoPro video files, which is the main reason I want to use Quik.
05-21-2019 12:25 PM
05-22-2019 07:26 AM
05-22-2019 07:30 AM
Hi, I am trying this and is still does not respond. I can't even access the files from my gph7 black.
@mowens ha escrito:
For those with two graphics cards in their computer, try the following rather than fully disabling your NVIDIA card:
- Right-click the Quik|Desktop desktop icon
- Hover your mouse over "Run with Graphics Processor"
- Select the "Integrated" option. This is your Intel Graphics card.
Quik will launch from this point, and Create mode should work just fine. Let me know if this helps.