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Reply
Sightseer
Posts: 1

Re: Quik Desktop for Mac stuck on Loading Media

Following this feed. I'm a victim too. Tried calling. Just got a message saying they were busy and got hung up on. Pretty annoyed. Anyone find a solution yet? Maybe I'll just cancel the plus and go back to being able to see my files. 'Premium support'. No.
Tourist
Posts: 4

Re: Quik Desktop for Mac stuck on Loading Media

[ Edited ]

Yes... go back to previous page to post by "hunterh5847" They suggested going to page [Edit: Link Removed] and installing that version of Quik rather than the one you have now. DO NOT update once you have installed the older version (don't forget to blow away your current version first). I am suspicious that there is a compatibilty issue between the updated Quik and Sierra 10:12:5. In any case this worked for me.

Highlighted
GoPro
Posts: 269

Re: Quik Desktop for Mac stuck on Loading Media

[ Edited ]

*** UPDATE 6/10 with more detailed screenshots below ***

 

 

Here are my findings that might help for Mac users trying to load/open the latest version of Quik for desktop.

 

- First, please make sure to close/quit Quik for desktop.

- Click on your Desktop to have Finder appear along your Menu bar.

- Click Go - and also hold down the OPTION key on your keyboard to have the "Library" option to appear. Click on Library and a new Finder window will appear.

 

Before pressing and holding the Option Key

 

Unknown-1.jpeg

 

After pressing and holding the Option key:

 

Unknown.jpeg

 

- Locate the "Application Support" folder and open it.

 

Screen Shot 2017-07-10 at 10.48.40 AM.png

- From there, there will be a number of folders that need to be selected. It is basically any folder that has the word "GoPro" in them. This will help us reset Quik for desktop and hopefully allow to open Quik for desktop.

 

Screen Shot 2017-06-12 at 12.01.26 PM.png

 

- Once these items are selected, move the selections to your trash can. Don't worry, this will not delete your contents (photo or video) since they are synced from another location (Pictures/GoPro folder). 

- Once they are in the trash can, re-launch Quik for desktop and it should be able to open.

 

*** Keep in mind, the window will appear like this since we reset all your general settings of Quik for desktop. The simple fix would be just going to the settings icon along the upper right corner. Navigate to your Media Folders and press "Scan" to re scan all your contents of your GoPro folder under Pictures. If you have other contents located in any other locations, press Add New to re sync the media folder.***

 

I hope this helps out for everyone who experience this issue. Please let us know if this workaround helped.

 

 

Sightseer
Posts: 1

Re: Quik Desktop for Mac stuck on Loading Media

Worked great!!Thanks!!

Sightseer
Posts: 1

Re: Quik Desktop for Mac stuck on Loading Media

Help! Not seeing how you're finding this application support folder . . . . I'm on a MacBook pro running El Capitan Version 10.11.6 and cannot for the life of me find a "Go" option to click, or where I'm supposed to be clicking while holding option or anything else. This issue w/ this new version is terribly frustrating. Just finished a week long scuba trip and DON'T want to edit and do all of this on my iPhone instead of my laptop . . . . 

Sightseer
Posts: 5

Re: Quik Desktop for Mac stuck on Loading Media

I agree, I did the same thing
Sightseer
Posts: 5

Re: Quik Desktop for Mac stuck on Loading Media

I just said to hell with it and installed a prior Version 2.2.0.5791

Tourist
Posts: 5

Re: Quik Desktop for Mac stuck on Loading Media

Here are my findings that might help for Mac users trying to load/open the latest version of Quik for desktop.

 

- First, please make sure to close/quit Quik for desktop.

- Click on your Desktop to have Finder appear along your Menu bar.

- Click Go - and also hold down the OPTION key on your keyboard to have the "Library" option to appear. Click on Library and a new Finder window will appear.

- Locate the "Application Support" folder and open it.

- From there, there will be a number of folders that need to be selected. It is basically any folder that has the word "GoPro" in them. This will help us reset Quik for desktop and hopefully allow to open Quik for desktop.

 

Screen Shot 2017-06-12 at 12.01.26 PM.png

 

- Once these items are selected, move the selections to your trash can. Don't worry, this will not delete your contents (photo or video) since they are synced from another location (Pictures/GoPro folder). 

- Once they are in the trash can, re-launch Quik for desktop and it should be able to open.

 

*** Keep in mind, the window will appear like this since we reset all your general settings of Quik for desktop. The simple fix would be just going to the settings icon along the upper right corner. Navigate to your Media Folders and press "Scan" to re scan all your contents of your GoPro folder under Pictures. If you have other contents located in any other locations, press Add New to re sync the media folder.***

 

I hope this helps out for everyone who experience this issue. Please let us know if this workaround helped.