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Tourist
Posts: 2

Quik Desktop App crash after Log In

Hello

after i log in into Quik the app crash or i can see my videos and when i click on them the app just crash and exit to the log in screen.

 

what can i do ?

 

i try many version but zero result

GoPro
Posts: 10,731

Re: Quik Desktop App crash after Log In

Hi @eranbs

 

Are you using a Mac or a Windows computer?

Please try the steps on Quik for desktop Crashes while Opening Create Mode

If using a Mac, please refer to this thread.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Quik Desktop App crash after Log In

Hello

i am using windows computer with one graphic card (Nvidia)

Gopro studio work fine the problem is with the Quik app

GoPro
Posts: 10,731

Re: Quik Desktop App crash after Log In

Hi @eranbs

 

Please try the steps below:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.
Let us know how it goes.
 

Thanks!

Ej

Tourist
Posts: 1

Re: Quik Desktop App crash after Log In

Same with me. Always backs to log in screen when I'm trying to select a camera. The “Restart with default settings” doesn't work at all. 

GoPro
Posts: 10,731

Re: Quik Desktop App crash after Log In

Hi @wresker

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej