Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 3

Quik App unable to watch foot stage ( Black )

[ New ]

Quik App unable to watch footage.

 

When playing only show black screen but has sound

 

Quik Version 2.7.0.874

 

Mac 10.15

Screen Shot 2019-10-18 at 9.15.02 am.png
GoPro
Posts: 27,179

Re: Quik App unable to watch foot stage ( Black )

[ New ]

Hi @slim88

 

Do you still remember the resolution used on these videos?

Have you tried playing the file using a local media player?

 

Thanks!

Ej

Tourist
Posts: 3

Re: Quik App unable to watch foot stage ( Black )

[ New ]
Video red. 1080
I can play video using others ie QuickTime and others
But Quik App :-(
Tourist
Posts: 3

Re: Quik App unable to watch foot stage ( Black )

[ New ]

file infor attached

Screen Shot 2019-10-19 at 11.00.54 am.png
GoPro
Posts: 27,179

Re: Quik App unable to watch foot stage ( Black )

[ New ]

Hi @slim88

 

Are you using a Mac or A Windows computer?

It's a possible issue with the graphics card and drivers then. Please try the steps below:

  1. Right-click the Quik desktop icon.
  2. Highlight "Run with Graphics Processor".
  3. Select the "Integrated" option. This would be the Intel Graphics card.

Thanks!

Ej