Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-167223%22%20slang%3D%22en-US%22%3EQuik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-167223%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20modern%20beefy%20machine%20on%20Win10.%20Quik%202.5.x%20used%20to%20refuse%20to%20save%20the%20video%20about%2090%25%20of%20the%20time%20(I%20know%20the%20restriction%20on%20no%20spaces%20in%20edit%20names%20etc.)%2C%20but%20at%20least%20from%20time%20to%20time%20I%20could%20get%20it%20to%20save.%20Updated%20to%202.6.0.730%2C%20since%20then%20it%20saves%20all%20the%20time%20BUT%20the%20videos%20only%20contain%20sound%2C%20no%20image%20(black%20frame%2C%20small%20size%20videos).%20I%20uninstalled%2C%20scrubbed%20and%20reinstalled%20many%20times%2C%20no%20luck.%20Anybody%20having%20the%20same%20issue%3F%3C%2FP%3E%3CP%3EThe%20quality%20of%20that%20piece%20of%20software%20is%20appalling.%20Pretty%20much%20every%20time%20I%20use%20it%20I%20find%20a%20new%20bug%20(hanging%20on%20editing%20the%20first%20segment%2C%20highlights%20tuck%2C%20visual%20glitches%20etc.).%20This%20is%20barely%20beta%20level.%20This%20is%20really%20too%20bad%20as%20the%20concept%20is%20good.%20I%20would%20happily%20pay%20for%20a%20functional%20version%20of%20it%2C%20with%20less%20restrictions%20on%20the%20format%20(more%20flexibility%20in%20the%20clip%20duration%2C%20rescaling%20preferences%20etc)%2C%20but%20no%20way%20in%20its%20current%20state.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-167223%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-167883%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-167883%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F59418%22%20target%3D%22_blank%22%3E%40foggytree58108%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20making%20sure%20that%20you%20have%20the%20latest%20version%20for%20Quik%20on%20your%20computer.%26nbsp%3BDo%20you%20have%20information%20on%20the%20resolution%20set%20for%20the%20videos%20that%20only%20produce%20audio%20in%20Quik%3F%20Do%20these%20videos%20play%20fine%20using%20a%20different%20media%20player%20on%20your%20computer%3F%3C%2FP%3E%0A%0A%3CP%3EWe'd%20like%20to%20gather%20more%20details%20so%20we%20can%20help.%20Alternatively%2C%20you%20can%20can%20reach%20out%20to%20our%20Support%20team%20for%20a%20more%20personalized%20assistance.%20You%20can%20connect%20with%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-168856%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-168856%22%20slang%3D%22en-US%22%3EAny%20video%20I%20have.%20All%20these%20videos%20are%20working%20fine%20on%20any%20other%20player%20on%20the%20same%20machine.%20The%20preview%20while%20editing%20works%20fine.%20It%20is%20only%20the%20saved%20edit%20that%20appears%20black%2C%20and%20without%20video%20in%20it%20as%20the%20size%20is%20too%20small%2C%20but%20the%20audio%20is%20there.%20That%20is%20since%202.6.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-169013%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169013%22%20slang%3D%22en-US%22%3EI%20have%20the%20same%20problem%20in%20desktop%20app.Working%20with%3A%20Intel%20i5%208400%20-%20Intel%20UHD%20Graphics%20630%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-169073%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169073%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20issue!!!%26nbsp%3B%20This%20is%20so%20frustrating!%26nbsp%3B%20I%20can't%20export%20any%20of%20my%20GoPro%20Hero%206%20clips%20with%20Gauges%20data%20on%20them!%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20Quik%20Desktop%20app%20is%20the%20ONLY%20way%20to%20do%20it%20my%20gosh....%20PLEASE%20either%20fix%20this%2C%20or%20ADD%20the%20other%20telemetry%20data%20to%20the%20iOS%20Quik%20app!!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-169083%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169083%22%20slang%3D%22en-US%22%3ERacerRender%20works%20to%20create%20videos%20with%20GPS%20data.%20Dashware%20does%20as%20well%20but%20it's%20more%20difficult%20to%20extract%20the%20data%20and%20use%20effectively.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-170276%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170276%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EExactly%20the%20same%20issue.%20I%20actually%20never%20get%20video..%20so%20software%20is%20useless%20at%20the%20moment..%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWould%20appreciate%20a%20qui(c)k%20fix!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-170298%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170298%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue!%20Very%20frustrating.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-172232%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172232%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%20also.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-172487%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172487%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%20here%3C%2FP%3E%3CP%3EQuik%202.6.0.730%20-%20Windows%2010%20Pro%3C%2FP%3E%3CP%3EHappens%20with%20every%20video%20of%20my%20Hero%206%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-172840%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172840%22%20slang%3D%22en-US%22%3E%3CP%3EQuick%20media%20edit%20is%20useless%2C%20no%20video%2C%20only%20sound.%3C%2FP%3E%3CP%3ENew%20computer%20AMD%20Ryzen%207%2C%2016%20GB%2C%20Win%2010%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-172957%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172957%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%20here%20on%20my%20beefy%20desktop%2C%3C%2FP%3E%3CP%3EGoPro%20Quik%2C%20had%202.4.X%20with%20the%20issue%2C%20upgraded%20to%20the%20latest%20version%2C%202.6.0.730%2C%20and%20the%20issue%20remains.%3C%2FP%3E%3CP%3EWindows%2010%2C%20fairly%20new%20machine%2C%20Intel%20i7%2C%20loads%20of%20RAM%2C%20loads%20of%20CPU.%3C%2FP%3E%3CP%3EChecked%20minimum%20requirements%2C%20all%20of%20them%20are%20met%20with%20ease.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETried%20on%20my%20old%20laptop%20and%20it%20worked%20!%2C%20however%20it%20crashed%20when%20trying%20to%20save%2C%20then%20never%20lauches%20again%2C%20uninstalling%20and%20re-installing%20solves%20nothing%2C%20cannot%20launch%20ever%20again%20in%20the%20laptop.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVery%20poor%20quality%20software.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173093%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173093%22%20slang%3D%22en-US%22%3E%3CP%3Eim%20having%20same%20issue%20!!!%20so%20infuriating!%3C%2FP%3E%3CP%3Eamd%20ryzen%207%201700x%3C%2FP%3E%3CP%3Eradeon%204gb%3C%2FP%3E%3CP%3E12gb%20ram%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewhen%20compose%20a%20video%20that%20consists%20of%20vidoe%20clips%20and%20pics%20%2C%20only%20pics%20are%20shown%20and%20whee%20vidoe%20shoudl%20be%20its%20all%20black%2C%20and%20i%20cant%20tel%20lfor%20sure%20if%20all%20pictures%20are%20shown%20or%20not%2C%20im%20to%20angry%20at%20that%20point%20to%20worry%20about%20that%3C%2FP%3E%3CP%3Efix%20this%20garbage%20software.%20I%20bought%20the%20new%20PC%20to%20be%20able%20to%20use%20the%20junk%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173094%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173094%22%20slang%3D%22en-US%22%3E%3CP%3Ealso%20time%20lapse%20videos%20have%20green%20line%20across%20the%20bottom%20when%20played%20back%20in%20quik%2C%20but%20not%20any%20other%20media%20players%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175063%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175063%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20about%20the%20issues%20experienced%20when%20using%20Quik%20for%20Desktop.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EKindly%20try%20the%20troubleshooting%20step%20listed%20on%20this%20thread%3A%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Desktop%2FNo-Video-only-Audio%2Fm-p%2F55035%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Desktop%2FNo-Video-only-Audio%2Fm-p%2F55035%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EShould%20you%20encounter%20the%20same%20issue%20after%20completing%20this%2C%20please%20contact%20our%20Support%20Team%20for%20further%20assistance.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181095%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181095%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20Windows%2010%2064%20bits%2C%20intel%207%2C%2016%20gb%20RAm%20and%20Geforce%201080.%20%3CU%3EI%20have%20not%20graphic%20integraded.%3C%2FU%3E%3C%2FP%3E%3CP%3EI%20have%20Quik%202.6%20and%20Hero5%20black.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3E%3CSPAN%3ESame%20problem%3A%20when%20I%20cut%20or%20edit%20or%20put%20telemetry%20and%20saving%20only%20saves%20audio%2C%20not%20video.%3C%2FSPAN%3E%20No%20matter%20resolution%20or%20frames%2C%20it%20does%20not%20matter%20whether%20or%20not%20telemetry%20is%20set%2C%20video%20is%20never%20recorded.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3EReally%20the%20process%20does%20not%20finish%2C%20the%20video%20comes%20out%20in%20content%2C%20but%20through%20the%20program%20you%20see%20a%20moment%20as%20the%20process%20continues%20without%20finishing%2C%20but%20it%20does%20not%20matter%20if%20you%20wait%2C%20it%20does%20not%20work.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181100%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181100%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62737%22%20target%3D%22_blank%22%3E%40benzoll%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20resolution%20settings%20are%20the%20videos%20in%3F%20Do%20these%20videos%20play%20back%20using%20a%20different%20media%20player%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181125%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181125%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%20-%20I%20record%20at%202.7k%20%2F%2060%20frames%2C%20but%20I%20have%20tested%20record%20at%201080%2F60%20frames%20and%20it's%20the%20same.I%20do%20not%20see%20anything%20in%20another%20player%2C%20I%20only%20hear.%20%3CSPAN%3EThe%20file%20is%20audio%20only.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3EWhen%20saving%2C%20the%20process%20never%20ends%2C%20really%2C%20although%20I%20released%20the%20file%20as%20finished%20to%20Quik's%20content.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181126%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181126%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%26nbsp%3B%20Saved%20file%2C%20in%20Quick%20information%3A%26nbsp%3B%20type%3D%20video%20(only).%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3EThe%20original%20video%20puts%20type%3D%20video%20H264.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181139%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181139%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62737%22%20target%3D%22_blank%22%3E%40benzoll%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20details%20that%20you%20provided.%20I%20have%20these%20noted%20and%20forwarded%20to%20the%20team.%20Will%20post%20updates%20once%20available.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181944%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181944%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%20here%2C%20I%20finally%20got%20the%20software%20to%20quit%20crashing%20in%20%22create%22%20mode%20and%20now%20that%20I%20have%20finally%20made%20my%20video%20when%20I%20save%20it%20it%20only%20saves%20audio%2C%20play%20back%20on%20any%20software%20is%20blank%20video%20with%20the%20audio%20track.%26nbsp%3B%20I%20have%20a%20high%20end%20PC%20with%2032gb%20ram%2C%20that%20does%20EVERYTHING%20ELSE%20amazing%2C%20clearly%20a%20software%20issue.%20Common%20GoPro%20what's%20the%20word%3F%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182148%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182148%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62978%22%20target%3D%22_blank%22%3E%40swiftboost15723%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAppreciate%20you%20reaching%20out%20and%20providing%20details%20about%20the%20Quik%20issue.%20The%20team%20in%20charge%20is%20looking%20into%20this%20matter.%20We%20will%20post%20updates%20here%20once%20available.%20Thank%20you%20for%20your%20patience.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-191525%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191525%22%20slang%3D%22en-US%22%3E%3CP%3EUpdate%20Quik%26nbsp%3B%202.6.1%20and%20the%20same%3A%20no%20video%2C%20only%20audio%20..%20%3CIMG%20class%3D%22emoticon%20emoticon-smileysad%22%20id%3D%22smileysad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-sad.png%22%20alt%3D%22Smiley%20Sad%22%20title%3D%22Smiley%20Sad%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22short_text%22%3E%3CSPAN%20class%3D%22%22%3EAlternative%20until%20new%20update%20%3A%20DashWare%20or%20go%20down%20to%20Quik%202.5.0.290%20(works%20ok%20for%20me)%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-191750%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191750%22%20slang%3D%22en-US%22%3EIs%20there%20a%20download%20link%20for%20the%20older%20version%3F%20Im%20willing%20to%20give%20it%20a%20try.%20The%20software%20is%20basically%20usless%20if%20I%20cant%20encode%20a%20final%20product.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-191751%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191751%22%20slang%3D%22en-US%22%3E%3CP%3EQuik%202.5.0.290%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22http%3A%2F%2Fwww.download82.com%2Fget%2Fdownload%2Fwindows%2Fgopro-quik%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fwww.download82.com%2Fget%2Fdownload%2Fwindows%2Fgopro-quik%2F%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-192816%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192816%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20bought%20a%20brand%20new%20hero%206%20black.%20Having%20the%20exact%20same%20issue.%20Can't%20edit%20ANY%20videos%20above%201080p%20without%20it%20lagging%20the%20crap%20out%20of%20the%20quik%20program.%20When%20I%20do%20try%20an%20edit%20a%20video%20in%201080p%2060fps%20it%20only%20saves%20the%20audio.%20Tried%20saving%20in%20all%20other%20frame%20rates%20as%20well%20with%20no%20luck.%20I%20have%20an%20i-7%20%2C%20gtx%201070%2C%20SSD%2C%20etc.%20I%20can%20open%20the%20videos%20on%20all%20other%20players.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENot%20to%20be%20rude%2C%20but%20this%20is%20extremely%20unprofessional%20to%20charge%20such%20a%20high%20premium%20for%20an%20action%20camera%20and%20then%20not%20offer%20any%20working%20software%20to%20edit%2Fuse%20the%20videos.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-193927%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-193927%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20that%20same%20problem.%20At%20mondai%20im%20going%20take%20it%20back%20to%20shop.%20And%20i%20will%20wait%20to%20repair%20that%20problem%20or%20i%20will%20find%20other%20camera%20with%20gps%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194238%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194238%22%20slang%3D%22en-US%22%3E%3CP%3ESo%2C%20where's%20the%20team%20at%20with%20that%20%3F%20It's%20been%20at%20least%20a%20month%20since%20this%20major%20issue%20was%20first%20reported%2C%20and%20GoPro%20is%20not%20even%20attempting%20to%20help%20by%20making%20previous%20versions%20of%20Quik%20available%20on%20your%20website%20as%20a%20(bandaid)%20fix.%20In%20case%20it%20is%20not%20clear%2C%20this%20issue%20is%20preventing%20a%20lot%20of%20us%20from%20using%20our%20GoPros%20at%20the%20moment%20--%20if%20it%20weren't%20for%20the%20GPS%20I%20personally%20would%20have%20bought%20some%20of%20the%20much%20cheaper%2C%20but%20seemingly%20more%20stable%2C%20alternatives%20instead.%20I%20don't%20necessarily%20want%20to%20download%20a%20.exe%20from%20an%20unknown%20source%26nbsp%3Bjust%20because%20the%20company%20from%20which%20we%20bought%20a%20product%20refuses%20to%26nbsp%3Boffer%20support*.%20Is%20there%20at%20least%20a%20nightly%20build%20or%20anything%20of%20the%20sort%20that%20may%20solve%20the%20problem%2C%20if%20you%20really%20are%20not%20going%20to%20let%20people%20download%20previous%20versions%20of%20Quik%20that%20worked%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E*%20edit%3A%20for%20the%20people%20listing%20links%20to%20past%20versions%2C%20this%20is%20not%20aimed%20at%20you%3B%20in%20fact%2C%20thanks%20for%20your%20help.%20My%20point%20is%20that%20it's%20unfortunate%20that%20a%20company%20would%20knowingly%20let%20people%20resort%20to%20unsafe%20practices%20because...%20well%20why%20exactly%20%3F...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194240%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194240%22%20slang%3D%22en-US%22%3ETry%20uninstalling%20and%20then%20downloading%20Quik%20again.%20A%20new%20version%20was%20just%20released%20a%20few%20days%20ago.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194244%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194244%22%20slang%3D%22en-US%22%3E%3CP%3EThanks.%20Unfortunately%2C%20the%20problem%20is%20still%20there%20in%202.6.1.780%20(along%20with%20getting%20stuck%20while%20saving%2C%20seemingly...).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194260%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194260%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62318%22%20target%3D%22_blank%22%3E%40greenbeach78682%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20for%20the%20hassle.%20This%20issue%20is%20still%20being%20worked%20on%20by%20the%20team%20in%20charge.%26nbsp%3BWe'll%20get%20back%20to%20you%20on%20this%20thread%20for%20updates.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-204039%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-204039%22%20slang%3D%22en-US%22%3E%3CP%3EAlmost%203%20months%20later%20and%20still%20no%20update%3F%26nbsp%3B%20Quik%20is%20terrible.%26nbsp%3B%20Just%20updated%20to%20the%20latest%20version%20and%20still%20can't%20create%20a%20clip%20with%20telemetry%20from%20a%20longer%20video%2C%20or%20save%20a%20video%20with%20telemetry.%26nbsp%3B%20When%20will%20there%20be%20a%20fix%3F%26nbsp%3B%20This%20was%20a%20%24400%20upgrade%20to%20hero%206%20that%20made%20media%20creation%20harder%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-204065%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-204065%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F66919%22%20target%3D%22_blank%22%3E%401thenaton1%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20keeping%20in%20touch.%20Have%20you%20already%20updated%20to%20the%20latest%20version%20for%20Quik%2C%20version%202.6.2%3F%20This%20issue%20is%20among%20the%20bug%20fixes%20with%20the%20latest%20Quik%20version.%20Let%20us%20know%20if%20the%20issue%20is%20still%20observed.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-204137%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-204137%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20reply.%26nbsp%3B%20My%20version%20that%20was%20just%20updated%20through%20the%20app%20was%20actually%20version%202.6.1.78%20i%20think%20and%20going%20to%20the%20gopro%20page%20and%20downloading%20the%20latest%20version%20seems%20to%20have%20solved%20this%20problem%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-205218%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%202.6.0.730%20on%20Win10%20-%20Saving%20audio%20but%20not%20video!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-205218%22%20slang%3D%22en-US%22%3E%3CP%3EThat%20is%20great%20to%20know%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F66919%22%20target%3D%22_blank%22%3E%401thenaton1%3C%2FA%3E.%20Thank%20you%20for%20posting%20back%20and%20sharing%20what%20worked.%20Stay%20stoked!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2

Quik 2.6.0.730 on Win10 - Saving audio but not video!

Hi,

 

I have a modern beefy machine on Win10. Quik 2.5.x used to refuse to save the video about 90% of the time (I know the restriction on no spaces in edit names etc.), but at least from time to time I could get it to save. Updated to 2.6.0.730, since then it saves all the time BUT the videos only contain sound, no image (black frame, small size videos). I uninstalled, scrubbed and reinstalled many times, no luck. Anybody having the same issue?

The quality of that piece of software is appalling. Pretty much every time I use it I find a new bug (hanging on editing the first segment, highlights tuck, visual glitches etc.). This is barely beta level. This is really too bad as the concept is good. I would happily pay for a functional version of it, with less restrictions on the format (more flexibility in the clip duration, rescaling preferences etc), but no way in its current state.

GoPro
Posts: 8,294

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

Hello @foggytree58108

 

Thank you for making sure that you have the latest version for Quik on your computer. Do you have information on the resolution set for the videos that only produce audio in Quik? Do these videos play fine using a different media player on your computer?

We'd like to gather more details so we can help. Alternatively, you can can reach out to our Support team for a more personalized assistance. You can connect with them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

 

 

Sightseer
Posts: 2

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

Any video I have. All these videos are working fine on any other player on the same machine. The preview while editing works fine. It is only the saved edit that appears black, and without video in it as the size is too small, but the audio is there. That is since 2.6.
Tourist
Posts: 5

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

I have the same problem in desktop app.
Working with: Intel i5 8400 - Intel UHD Graphics 630
Sightseer
Posts: 1

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

I'm having the same issue!!!  This is so frustrating!  I can't export any of my GoPro Hero 6 clips with Gauges data on them! 

And Quik Desktop app is the ONLY way to do it my gosh.... PLEASE either fix this, or ADD the other telemetry data to the iOS Quik app!! 

Explorer
Posts: 12,208

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

RacerRender works to create videos with GPS data. Dashware does as well but it's more difficult to extract the data and use effectively.
Sightseer
Posts: 1

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

Hi,

 

Exactly the same issue. I actually never get video.. so software is useless at the moment..

 

Would appreciate a qui(c)k fix!

 

 

Sightseer
Posts: 1

Re: Quik 2.6.0.730 on Win10 - Saving audio but not video!

I have the same issue! Very frustrating.