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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]

For all macOS users with GoPro.

 

First of all, it is BS that an app in order to work needs to change the hosts file.

 

but, since it is like that, follow this steps

1. Go to Applications-->Utilities end open Terminal.app

2. type in terminal "sudo vi /private/etc/hosts"

3. make sure there is only a line with "localhost" in the whole file.

4. make sure it reader "127.0.0.1       localhost"

5. save the file, vi command is: press Esc key on your keyboard, press shift + : and type "wq"

6. Go to GoPro Quik Help menu and select "restart ..." 

 

Tourist
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]

Ta technique a marché merci j'avais le même soucis
Je tenais juste a reexpliquer pour les futures cas identiques en reprenant ton explication qui est bonne mais pour les non iniciés peu ce voir complexe ^^

 

 

Re: Quick .... coincé sur "Authentification"[ modifié ]
 

Désolé d'avoir entendu parler de ça, @ rapidhero34434. La prochaine étape consiste à essayer les instructions ci-dessous:

 

Sur le Mac, passez aux étapes suivantes: Ouvrir "Finder", Cliquez sur "GO ou ALLER" dans la barre des menus tout en haut, ensuite "GO TO FOLDER ou ALLER AU DOSSIER" Ensuite, vous tapez "/private/etc/hosts" puis appuyez sur "Go ou ALLER"  Clic droit sur le fichier "hosts"  puis  "copier <<hosts>>

Clic droit sur le BUREAU et coller le fichier. 
Cliquez sur ouvrir le fichier "host" de votre bureau et placez "127.0.0.1 localhost" en derniere ligne juste apres "127.0.0.1 activate.adobe.com" pour ma part. Enregistrez le fichier, puis remettez-le dans le même dossier, il vous demandera de le remplacer cela devrait fonctionner.
Relancez Quik pour Desktop. 

 

Faites-nous savoir si cela résout le problème. 

 

Merci, Marius

 

 

---------------------------------------------

---------------------------------------------

 

 

Voila j'espere que cela pourrais aider la communauté 

Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]

I have followed all the steps previously listed and am having the same issue - this has been two days of it not working. 

Tourist
Posts: 5

Re: Quick....stuck on "Authenticating"

[ New ]

I have also just purchased my GoPro and I am also having this issue. I log into the website with no issues. This will continue and nothing I try at that time will help and I have tried everything in this thread.

 

Then after some time the application will just open and not even ask me to login.

Tourist
Posts: 5

Re: Quick....stuck on "Authenticating"

[ New ]

This is ridiculous this was first reported here on the 06-24-2018 04:03 AM that is 5 months back. It seems this is not just a one-off situation as we have 7 pages owners reporting the same issue and nothing seems to be able to fix this issue. This camera is by no means cheap and is supposed to be one of the top makes on the market.

 

It is a bit of a showstopper if you unable to even get the software to work as it should. Man Mad

GoPro.JPG
Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]

I'm having the same issues and none of the above fixes have worked. VERY DISAPPOINTING!!!!!!!

Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]

I am having the same issue of stuck at the Authenticating page too~  I have tried reset to the original format, reinstall the apps and even the host.  I couldnt get any of them to work.  I tried to contact the support but they are no use too...  Is there any hep on this topic?? 

Hiker
Posts: 12

Re: Quick....stuck on "Authenticating"

[ New ]

I have posted the solution to this issue in another thread. 

Check this post I made12-21-2018 01:11 AM - edited ‎12-21-2018 01:13 AM

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Can-t-login-still-quot-Authenticating-quot-wit...

 

I guarantee it will work.

 

Good luck.

Hiker
Posts: 27

Re: Quick....stuck on "Authenticating"

[ New ]

Same problem here for me. Looks like it has gotten worst in the last week. Serveral issues:

 

Double-click on the desktop icon:

 

- Quik won't start at all

- It logged me out in the background, I enter UID/PW and keeps stuck at 'Authenticating...' (root cause for this topic)

- It starts, gives the basic outlines of the start screen (no content, no loading media) and than crashes

 

And if you click enough on the desktop Quik icon, it will definitly start, 'at random' ... #puzzled

 

@connyf668I did try your '127.0.01 localhost' advice and moved it to the top of my 'hosts' file, this did not give me any better results, sry.

 

What I find strange is the fact that whenever the WER (WindowsErrorReport) is being generated when the app crasheds; it always is the 'GoProIDServices.exe' process that's in front of that... just wondering if it's something with the authenticationservices on the GoPro backend servers (cloudfront.net) thats wrong ?

 

Open for suggestions.

 

 

 

Tourist
Posts: 5

Re: Quick....stuck on "Authenticating"

[ New ]

Ok I solved this issue for myself and hope it might work for others. I am running Windows 10 64bit with Kaspersky Internet Security.

 

What I have found if I pause Kaspersky I don't get this error, that is if the application opens on the first go. Normally I need to try and open it a few times before it will actually open.

 

I have checked in the settings in Kaspersky to see if this application is being blocked but cannot se anything, all the GoPro apps seem to be selected as being good.

 

I have also made out a ticket on this at Kaspersky so maybe they can help seeing the GoPro Support is a waste of time.

Sightseer
Posts: 2

Re: Quick....stuck on "Authenticating"

[ New ]
That does not solve the problem for any Apple Mac user...
Tourist
Posts: 5

Re: Quick....stuck on "Authenticating"

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No I suppose it would not but I am running a Windows 10 PC
Sightseer
Posts: 3

Re: Quick....stuck on "Authenticating"

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Still not working for me as well. On a Mac running Mojave.

Tourist
Posts: 2

Re: Quick....stuck on "Authenticating"

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People, Add the folllowing 127.0.01 "Begening of the HOST FILE!!!"  Begenning is the key word... it should work!

Sightseer
Posts: 3

Re: Quick....stuck on "Authenticating"

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It has not worked form me.

 

Sightseer
Posts: 3

Re: Quick....stuck on "Authenticating"

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Figured it out, the host file renamed itself when i uploaded. Its all good now.

GoPro
Posts: 27,179

Re: Quick....stuck on "Authenticating"

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Cool @bsossy

 

Thanks for posting back!

Tourist
Posts: 5

Re: Quick....stuck on "Authenticating"

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Update

 

Ok I solved this issue for myself and hope it might work for others. I am running Windows 10 64bit with Kaspersky Internet Security.

 

What I have found if I pause Kaspersky I don't get this error, that is if the application opens on the first go. Normally I need to try and open it a few times before it will actually open.

 

I have checked in the settings in Kaspersky to see if this application is being blocked but cannot se anything, all the GoPro apps seem to be selected as being good.

 

I have also made out a ticket on this at Kaspersky so maybe they can help seeing the GoPro Support is a waste of time.

 

After doing more testing I have found it is the file anti-virus component that is causing this, once turned off it works every time.

Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]

I have the same issues with log in getting stuck in authenticating mod. I use a Mac with OS 10.14.6. I have tried your method on resetting but nothing helps.

Hiker
Posts: 27

Re: Quick....stuck on "Authenticating"

[ New ]

Anything stuck again ?

Since my last post in this thread, it has been working for some weeks.

Last days, not so much.

 

Quik is no longer starting when double-clicked on the desktop....

 

grmbl, grmbl

Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

[ New ]
These instructions worked for me.
Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating" ( solved - Little Snitch )

[ New ]

I have solved my problem.

It apparently come from a software installed on my computer Little Snitch. I have setup this tool to "Alert mode" so that i can see when gopro try to authentificate to authorise the connection.

 

Hope it will help others.