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Tourist
Posts: 3

Re: Quick....stuck on "Authenticating"

I am having the same issue with no resolution via GoPro support chat.. did a couple reinstalls, turned off WiFi, tried to change the host.. using new iMac os10. Any help would be appreciated. 

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GoPro
Posts: 15,557

Re: Quick....stuck on "Authenticating"

Hello @holmesdk

 

Thank you for engaging our Support team. Were you able to successfully change the "host" file on your computer? This should be able to resolve the issue. Also, have you been able to try logging in to Quik for desktop using a different computer? For this case, it would be best to continue working with the team for a more personalized support. You can refer to the same case number that you were provided to continue the troubleshooting steps with Support. You can reach them here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Tourist
Posts: 3

Re: Quick....stuck on "Authenticating"

I was not able to change the host. The iMac would not allow the change. Or it would not open the host file. The tech rep did not know how ti Fix it.
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GoPro
Posts: 15,557

Re: Quick....stuck on "Authenticating"

You may have to seek assistance from Apple on how to allow the change, @holmesdk . Once the change is done, the authenticating issue will be resolved. Thanks!

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Tourist
Posts: 3

Re: Quick....stuck on "Authenticating"

This seems to be an known issue that Mac users are having with the GoPro software. I am not a coder and nor should go pro be asking their clients to write code as a work around when a software update should be released. I wouldn’t know what to tell apple.
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GoPro
Posts: 15,557

Re: Quick....stuck on "Authenticating"

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

Same Issue, what a **bleep** app, and this guys are clueless

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

I am having this same problem, been wasting a lot of time trying all of these "solutions" with no results. 

I am tired of GoPro's completely faulty software. I need a solution or a refund.