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GoPro
Posts: 13,084

Re: Quick....stuck on "Authenticating"

Hello @rockyrange13676. Sorry that you are having trouble with the desktop application. If you haven't yet, you may explore other programs that can be used to view and edit your GoPro footage.

 

You may also check out the mobile applications such as GoPro App and Quik for mobile to access and create a movie out of your GoPro media. There are steps here to guide you.  

 

The refund could only be issued by the store/seller of the camera. Even if it is a GoPro product, we will not be able to issue a refund if the camera was not bought directly from us. 

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

same

 

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GoPro
Posts: 15,900

Re: Quick....stuck on "Authenticating"

Hi @rockybeach20338

 

If you haven't already, please go over these steps:

 

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it, this should work.


If using a Windows computer:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.


Let us know how it goes.
 

Thanks!
Ej

 

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

Works great for me. I think that many of you have problem with opening /hosts/ file which is being used by mac and can not be opened/modified. In such case, use Terminal app and modify file with the following command

 

sudo nano /private/etc/hosts

 

Hope this helps ;)

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

I can confirm it worked as well!

 

Just to clarify

 

1. Open Terminal (can press command+space and type "terminal")

2. Type "sudo nano /private/etc/hosts" in terminal

3. It will open the file and just type "127.0.0.1 localhost" in the first line

4. Press Control+X to leave and then press Y to save and Enter to overwrite the file

 

 

On a sidenote - its very annoying and company like GoPro shouldn't have to ask customers to write to system files...

But looking at GoPro's reviews on TrustPilot says it all.

 

Pick it up GoPro or you are not going to survive the next year... competition is closing in fast.

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Tourist
Posts: 1

Re: Quick....stuck on "Authenticating"

Yeah another macbook pro user here. Those steps accomplish absolutelly nothing.... Can you guys seriously not come up with a solution that works??? 

 

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GoPro
Posts: 13,084

Re: Quick....stuck on "Authenticating"

Hello @danield3448. If you have already gone through the troubleshooting steps posted by @aragon1006 and the issue still persists, the next step would be to get in touch with our Support team. This way they can walk you through further steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, make sure that you have access to your computer and your camera. Thanks!

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

Changing the hosts file works. The only thing is you need the root password, or any priviledge account password to change that. You can google the default root password for mac.