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Sightseer
Posts: 3

Re: Quick....stuck on "Authenticating"

This worked for me!
Highlighted
Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

Well, I copied the file to my desktop but the file is not visible at all. I'm running OS Mojave

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GoPro
Posts: 17,624

Re: Quick....stuck on "Authenticating"

Hi @erickphoto

 

Make sure to add the folder to Quik for desktop.

Check out:

How to Add Media Folders in Quik for desktop

 

Let us know how it goes.

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

this did not work for me.

some videos do not download from the app to my iPhone, and the site or quik does not work.

no way to access my videos for a while now.

very disappointed with my GoPro. had a lot of issues filming during my ski trip+battry ran out after like 20 min each day.

need help pls

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GoPro
Posts: 17,624

Re: Quick....stuck on "Authenticating"

Hi @agilepeak61382

 

Are you also getting the "Authenticating" issue?

Have you tried importing files manually/ using an SD adapter? 

How to Import Camera Files to a Computer - Windows 10

 

If you are using the mobile version of the app, check out these links for reference: 

How to View, Copy, and Delete Media Using the GoPro App

Supported Resolutions for Copy and Share in the GoPro App

 

Please go over the steps on this article If you are getting short record times.

 

 

Thanks!

Ej

 

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

i fixed my host file still did not work so i renamed it then quik started working just rename to something like host1 or move the host file to desktop then try to see if quik will login or open

 

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

I had bought a new Hero7, but also the Authenticating problem ... then i took the Hero7 bach to the store and was refunded.

Now i bought a cheap action camera (no GoPro) with very nice WORKING software.

GoPro software isn't working very well. 

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

I want to return this crap camera as well and a refund, it's less than a year old, how can I get my money back GoPro? your software is not working, neither are the workarounds, terrible! It makes using the GoPro a pain in the ass.

 

How can I get refund if store won't take it back?