Quick....stuck on "Authenticating" [ New ]

[mariustanya · Accepted solution]

Hello @rapidhero34434, 

Are you already using the latest version of the Quik for desktop App. Are you are able to successfully login to the GoPro App, and https://gopro.com/login ? If yes, try the following steps: 

1 Open Quik for desktop

2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

Let us know how it goes. 

Thanks, 
Marius

[mariustanya · Accepted solution]

Sorry to hear about that, @rapidhero34434 . The next path forward is to try the instructions below:

On the Mac, go to the following steps:
Click GO in finder and GO TO FOLDER
Then you will type /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location specified with local host. Save the File, then put it BACK the same folder it will ask you to replace it this should work.
​​Relaunch Quik for Desktop. 

Let us know if this resolves the issue. 

Thanks, 
Marius
 

[mariustanya · Accepted solution]

Hello @rapidhero34434, 

Are you already using the latest version of the Quik for desktop App. Are you are able to successfully login to the GoPro App, and https://gopro.com/login ? If yes, try the following steps: 

1 Open Quik for desktop

2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

Let us know how it goes. 

Thanks, 
Marius

[rapidhero34434]

Hi, Yes I can login to my GoPro account and no it didnt work. I have checked that my Macbook Pro is up to date, I have deleted and reloaded the app and it still says Authenticating. Slowly losing interest in having a GoPro, may just return and get a Garmin camera.

Kind regards

[nilsb52412]

i have the same issue. very frustrating when you just bought a gopro

lost already one and a half hour on it 

[mariustanya · Accepted solution]

Sorry to hear about that, @rapidhero34434 . The next path forward is to try the instructions below:

On the Mac, go to the following steps:
Click GO in finder and GO TO FOLDER
Then you will type /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location specified with local host. Save the File, then put it BACK the same folder it will ask you to replace it this should work.
​​Relaunch Quik for Desktop. 

Let us know if this resolves the issue. 

Thanks, 
Marius
 

[mariustanya]

Hello @nilsb52412, 

Have you been able to try already the recommended steps on this thread? Let us know how it is, this way we will be able to help best. 

Thanks, 
Mariuis

[nilsb52412]

Hi 

i treid to copy the file but it does not allow me to do that.

drag and drop also does not work

[aragon1006]

Hi @nilsb52412

I am not certain why the above steps are not working. It will be best to reach out to our Support Team to troubleshoot the issue further.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

Thanks!

Ej