Quick....stuck on "Authenticating" [ New ]

[bsossy]

It has not worked form me.

[bsossy]

Figured it out, the host file renamed itself when i uploaded. Its all good now.

[aragon1006]

Cool @bsossy

Thanks for posting back!

[triumphtalk]

Update

Ok I solved this issue for myself and hope it might work for others. I am running Windows 10 64bit with Kaspersky Internet Security.

What I have found if I pause Kaspersky I don't get this error, that is if the application opens on the first go. Normally I need to try and open it a few times before it will actually open.

I have checked in the settings in Kaspersky to see if this application is being blocked but cannot se anything, all the GoPro apps seem to be selected as being good.

I have also made out a ticket on this at Kaspersky so maybe they can help seeing the GoPro Support is a waste of time.

After doing more testing I have found it is the file anti-virus component that is causing this, once turned off it works every time.

[triumphtalk]

Ok I solved this issue for myself and hope it might work for others. I am running Windows 10 64bit with Kaspersky Internet Security.

What I have found if I pause Kaspersky I don't get this error, that is if the application opens on the first go. Normally I need to try and open it a few times before it will actually open.

I have checked in the settings in Kaspersky to see if this application is being blocked but cannot se anything, all the GoPro apps seem to be selected as being good.

I have also made out a ticket on this at Kaspersky so maybe they can help seeing the GoPro Support is a waste of time.

After doing more testing I have found it is the file anti-virus component that is causing this, once turned off it works every time.

[boldwave52823]

I have the same issues with log in getting stuck in authenticating mod. I use a Mac with OS 10.14.6. I have tried your method on resetting but nothing helps.

[bakxm]

Anything stuck again ?

Since my last post in this thread, it has been working for some weeks.

Last days, not so much.

Quik is no longer starting when double-clicked on the desktop....

grmbl, grmbl

[megatree36658]

These instructions worked for me.

[florianp34]

I have solved my problem.

It apparently come from a software installed on my computer Little Snitch. I have setup this tool to "Alert mode" so that i can see when gopro try to authentificate to authorise the connection.

Hope it will help others.