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Sightseer
Posts: 3

Re: Quick....stuck on "Authenticating"

It has not worked form me.

 

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Sightseer
Posts: 3

Re: Quick....stuck on "Authenticating"

Figured it out, the host file renamed itself when i uploaded. Its all good now.

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GoPro
Posts: 12,976

Re: Quick....stuck on "Authenticating"

Cool @bsossy

 

Thanks for posting back!

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Tourist
Posts: 5

Re: Quick....stuck on "Authenticating"

Update

 

Ok I solved this issue for myself and hope it might work for others. I am running Windows 10 64bit with Kaspersky Internet Security.

 

What I have found if I pause Kaspersky I don't get this error, that is if the application opens on the first go. Normally I need to try and open it a few times before it will actually open.

 

I have checked in the settings in Kaspersky to see if this application is being blocked but cannot se anything, all the GoPro apps seem to be selected as being good.

 

I have also made out a ticket on this at Kaspersky so maybe they can help seeing the GoPro Support is a waste of time.

 

After doing more testing I have found it is the file anti-virus component that is causing this, once turned off it works every time.

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

I have the same issues with log in getting stuck in authenticating mod. I use a Mac with OS 10.14.6. I have tried your method on resetting but nothing helps.

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Hiker
Posts: 24

Re: Quick....stuck on "Authenticating"

Anything stuck again ?

Since my last post in this thread, it has been working for some weeks.

Last days, not so much.

 

Quik is no longer starting when double-clicked on the desktop....

 

grmbl, grmbl

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Sightseer
Posts: 1

Re: Quick....stuck on "Authenticating"

These instructions worked for me.