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08-29-2018 06:28 PM
Re: Quick....stuck on "Authenticating"
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I am having the same issue with no resolution via GoPro support chat.. did a couple reinstalls, turned off WiFi, tried to change the host.. using new iMac os10. Any help would be appreciated.
08-30-2018 09:41 AM
Re: Quick....stuck on "Authenticating"
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Hello @holmesdk,
Thank you for engaging our Support team. Were you able to successfully change the "host" file on your computer? This should be able to resolve the issue. Also, have you been able to try logging in to Quik for desktop using a different computer? For this case, it would be best to continue working with the team for a more personalized support. You can refer to the same case number that you were provided to continue the troubleshooting steps with Support. You can reach them here: https://gopro.com/help/ContactUs
Best regards,
Marius
08-30-2018 09:46 AM
Re: Quick....stuck on "Authenticating"
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08-30-2018 10:15 AM
Re: Quick....stuck on "Authenticating"
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You may have to seek assistance from Apple on how to allow the change, @holmesdk . Once the change is done, the authenticating issue will be resolved. Thanks!
08-30-2018 10:20 AM
Re: Quick....stuck on "Authenticating"
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08-30-2018 10:46 AM
Re: Quick....stuck on "Authenticating"
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You can check the solution posted by @dominicm3586 on this thread: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Can-t-login-still-quot-Authenticating-quot-wit... .
10-15-2018 11:41 AM
Re: Quick....stuck on "Authenticating"
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Same Issue, what a **bleep** app, and this guys are clueless
10-16-2018 05:01 PM
Re: Quick....stuck on "Authenticating"
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I am having this same problem, been wasting a lot of time trying all of these "solutions" with no results.
I am tired of GoPro's completely faulty software. I need a solution or a refund.