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Sightseer
Posts: 2
Accepted Solution

Quick keeps crashing

Quick keeps crashing on my laptop. I uninstalled it and reinstalled it without any success. When I open the program the curser starts turning and it seems like the program will open with a black screen, then it crashes. Please help?

Accepted Solutions
GoPro
Posts: 7,356

Re: Quick keeps crashing

Hello @swiftdawn68212

 

Was there a recent  update that was done to your computer? If you have not done it yet, try uninstalling then re-installing the app and see if crashing will still happen. Let us know how it works out. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,348

Re: Quick keeps crashing

 

Hi @swiftdawn68212

 

We have received similar reports regarding this issue.

Are you using a Windows computer or a Mac?

Does the crash happen regardless if the camera is plugged in or not?

 

Should you need to import the files, you may try using an SD card adapter.

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Quick keeps crashing

Thanks @aragon1006

It is a windows laptop. It crashes when the camera is not plugged in. And it does the same when the camera is plugged in. It does not stay open long enough to show the option to import.

Why does this happen? What can I do for this to not happen
GoPro
Posts: 7,356

Re: Quick keeps crashing

Hello @swiftdawn68212

 

Was there a recent  update that was done to your computer? If you have not done it yet, try uninstalling then re-installing the app and see if crashing will still happen. Let us know how it works out. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Quick keeps crashing

I am having the same issue.Quik crashes during launch. Doesn't even get to a full app load - either fails to launch completely or loads a black screen then crashes. This is on a Win 10 laptop with OS and all drivers up to date. Have tried uninstall/reinstall without success. Have tried running as Administrator as well, no difference.

GoPro
Posts: 3,505

Re: Quick keeps crashing

Hi @epicboost72638,

 

Can you please provide the specs of your computer?

 

Sometimes it's due to hardware limitation. 

 

But if you have a computer that can handle the software try to run the app with graphics processor you can just right click the app and that option will appear. 

 

Regards,

-Jay 

 

 

Tourist
Posts: 2

Re: Quick keeps crashing

Hi Jay -

 

I'm on an HP ZBook Studio mobile workstation with a Core i7 proc, 32GB RAM, and Nvidia Quadro M1000 discrete graphics so I don't think it's a hardware issue.

 

Highlighted
GoPro
Posts: 3,505

Re: Quick keeps crashing

Got it @epicboost72638,

 

Have you tried the workaround I posted earlier?

If that won't work it would be best to contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay