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Sightseer
Posts: 2

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

I have done this before. Even reinstalling it . It doesn't work
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GoPro
Posts: 13,924

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Thanks for trying @alanbb1999

 

The best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej

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Tourist
Tourist
Posts: 5

Re: Quik keeps asking to log in. After login click on any button and again asks for login (SOLUTION)

Great! This work! For devs who didnt fix this issue reserved special place in hell

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Sightseer
Posts: 1

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

same problem here, it doesn't work for me.

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Sightseer
Posts: 2

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

same problem here.

useless desktop app.

 

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GoPro
Posts: 13,924

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hello @ausir

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej
 

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Tourist
Posts: 2

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

I found this thread beacase I have no help after google, I can't believe this probelm still appear after 2 years, I don't know why I need to login while I just want to local editing, it keep ask me login every action and I spend a few days still unable to start it. All the step in this thread before are totally useless, WTF reboot, firewall, and reinstall are bull**bleep**! I paid for a double price then insta360 is I think gopro has better quailty, and its completely wrong and this stupid bug made it very disappointed.

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GoPro
Posts: 13,924

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hi @bluecreek1843

 

See if the steps shared on this thread will work on your end.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej