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Adventurer
Posts: 8,687

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

@omrisha

Are you using Windows 10 or Windows 7?

Sightseer
Posts: 6

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

@danielr15

 

Windows 10

GoPro
Posts: 3,859

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

 

Hi @omrisha

 

Sorry for any troubles caused. Kindly try these steps: 

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

If you are still experiencing difficulties, please try to perform the below options: 

  1. Close Quik for desktop while the "Authenticating" message is appearing
  2. Disconnect the computer/laptop from Wi-fi or remove ethernet cable if one is connected to ensure there is no connection to the internet
  3. Open the Task Manager on the computer(Ctrl + Shift + Esc) and look for "Quik.exe" under the background processes.
  4. Right-click "Quik.exe" and select "End Task"
  5. Keep the internet connection disconnected and launch Quik for desktop. Confirm that it properly opens, then re-enable Wi-fi. 

You should be able to properly log in once they reconnect to the internet. 

 

If all else fails, please reach out to our Support Team to further check on this.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

Sightseer
Posts: 1

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

I've same issue, why no solution so long time?

GoPro
Posts: 4,949

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hello @bobw637

 

If you already have tried the recommended steps and the issue still persists, it would be bets to get in touch with our Support team for further assistance. The issue maybe associated with particular settings on your computer so our Support team will need to gather computer system information and establish a path forward once details are gathered. You can connect with the team via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Tried this one, but still nothing
Tourist
Posts: 4

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

particular settings? plz..if you come to see Chinese GOPRO community..there thousands of them with same issues..they just have no where to get help,.
GoPro
Posts: 3,859

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

 

Hi @stanleyzheng

 

We are working on getting this login issue addressed.

Apologies for the delay.

 

Thanks!

Ej